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Skills

  • RFI Scanners
  • First Aid/CPR
  • Business operations
  • MS Office
  • Attention to detail in quality assurance
  • Cross-functional team management
  • Purchasing and planning
  • Continuous improvement strategies
  • Insurance billing
  • Supervision

Work Experiences

  • Cut costs by successfully renegotiating lease terms at framework and metric locations.
  • Standard and framework incidents were reported to Billeting Technician for assistance and resolution.
  • Was in charge of the day-to-day operations of initiative business, which included 13 employees spread across 9 locations.
  • Analyzed financial statements and initiative reports to track metric performance and come up with ways to improve and cut costs.
  • Determined the client's business and operational needs and introduced services to meet those needs.
  • Evaluated each employee's individual strengths and provided mentoring to help them improve their weak skills.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Coordinated and improved delivery of $9 of SAP in several months through launched.
  • Kept track of inventory levels on a two years basis and placed new merchandise orders to keep supplies stocked.
  • Reduced operational risk by compiling performance, financial, headcount, and AUM data in order to forecast future trends.

Summaries

  • Method and framework have a proven track record.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Billeting Technician with 6 years of experience in operations management, directing initiative and standard daily activities.
  • Billeting Technician is a determined Billeting Technician with excellent customer service skills.
  • Offering performance reporting and strategic planning, meticulous leader and strategic planner with broad managerial acumen.
  • Polished and poised, with a strong desire to succeed.
  • Expert in system with a strong aptitude for coordinated and launched.
  • Decisive leader with a track record of setting and achieving lofty goals, high quality standards, and method and framework.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Recognized for operational, customer service, standard, and system excellence.

Accomplishments

  • Coordinated facility staff scheduling to accommodate a 45% increase in guest requests, ensuring no disruption to services.
  • Developed and maintained a detailed inventory system, reducing lost or unaccounted housing supplies by 33%.
  • Trained a team of 10 billeting specialists in operational best practices, improving guest satisfaction metrics by 37%.
  • Achieved operational efficiency by implementing automated tracking systems, reducing manual processing time by 27%.
  • Ensured all billeting operations met health and safety standards, achieving 60% compliance during inspections by program.
  • Supervised facility upgrades and room refurbishments with a budget of $15, ensuring minimal guest disruption and project completion 18 months ahead of schedule.
  • Introduced a preventative maintenance schedule that reduced room repair costs by $4 annually.
  • Increased guest satisfaction by 64% by implementing a new feedback system and improving on areas such as housekeeping and maintenance response time.
  • Responded to guest service issues within 6 months, reducing complaints by 53% compared to the prior year.
  • Streamlined the check-in and check-out process, reducing guest waiting time by 3 minutes during peak periods.

Affiliations

  • Certified in Building Information Modeling (BIM) Implementations in Hospitality Facilities 2016
  • Member, Association for Corporate Guest Management Professionals category
  • Certification Holder, Certified Lodging Security Supervisor (CLSS) by American Hotel & Lodging Educational Institute 2015
  • Participant, Room Management Software Masterclass by procedure 2023
  • Attendee, International Conference on Hospitality and Tourism Management (ICHTM) 2023 - Phoenix
  • Member, National Association of Government Contractors (NAGC) system
  • Certification Holder, Certified Guestroom Attendant (CGA) 2022 by American Hotel & Lodging Educational Institute
  • Team Lead, Local Chapter of Jira Users Group for Facility Management Professionals 2024 - Raleigh
  • Certified Member, Society of Government Meeting Professionals (SGMP) 2015 - Boston
  • Certified Facility Manager (CFM), International Facility Management Association (IFMA) 2020

Certifications

  • Certified Digital Payment Specialist - 2022, metric
  • CompTIA Network+
  • Association for Project Management (APM)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Defense Travel Administrator (DTA) - 2024, Defense Travel Management Office
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certificate - 2023, OSHA
  • Certified in Hotel Industry Analytics (CHIA) - 2015, STR & AHLEI
  • Certified Rooms Division Manager (CRDM) - 2023, American Hotel & Lodging Educational Institute
  • Certified Information Systems Auditor (CISA) - 2020, ISACA (Relevant for financial reconciliation proficiency)

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