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Skills

  • Admitting processes
  • Bilingual communication (French)
  • First Aid/CPR
  • Cross-functional team collaboration
  • Goal setting
  • Disease management standards
  • MS Office
  • Customer service
  • Housing solution facilitation
  • Goal setting for outreach programs

Work Experiences

  • Assessed eligibility for financial resources.
  • Decreased wait times by 29%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with legal teams.
  • Contributed to a 56% increase in annual growth for the program.
  • Collaborated with 2 cross-functional teams.
  • Created detailed reports on client progress.
  • Conducted in-depth community needs assessments.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with case managers and other professionals to develop resource-sharing programs between rural and urban areas, resulting in 74% more services delivered within two years.

Summaries

  • Access Worker with a talent for increasing service adoption.
  • Ready to put my 12 years of experience to work in a challenging, patient-centered position with room for advancement?
  • Boosted monthly client throughput by 8.
  • Costs were consistently reduced while profits were increased.
  • Collaborated with public and private partners.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
  • Within Miscellaneous, senior Access Worker and outstanding performer in cross-functional collaboration and data analysis.
  • Built a robust reporting system.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Access Worker with 16 years of successful quality assurance and budget management experience.

Accomplishments

  • Facilitated joint initiatives between urban and rural offices to improve access to services, achieving a 53% increase in service delivery rates.
  • Organized job placement programs that assisted 2 individuals in securing employment, resulting in 34% improved socioeconomic outcomes.
  • Coordinated emergency service intervention for procedure, improving response time by 19% and ensuring safe access to critical resources.
  • Secured funding for new client-based resources, bolstering service adoption by 72% within 6 months.
  • Coordinated with housing authorities to expedite placement for system, reducing wait time for affordable housing by 66% across the West Coast.
  • Partnered with 15 local service providers to streamline resource sharing, improving service availability by 51% in the Northeast.
  • Devised a client referral pipeline, improving collaboration between local agencies and increasing service adoption by 47%.
  • Facilitated housing placements for over 14 individuals, contributing to a 27% reduction in homelessness in 2017.
  • Developed an outreach strategy for connecting with underserved populations, increasing awareness of available resources by 48%.
  • Managed caseloads of up to 4 clients, coordinating individualized service plans that resulted in 80% improved satisfaction ratings.

Affiliations

  • Lions Club
  • North American Association of Food Banks (NAAFB)
  • American Marketing Association
  • American Public Health Association (APHA)
  • National Organization for Human Services (NOHS)
  • Coalition on Human Needs (CHN)
  • Canadian Association of Social Workers (CASW)
  • International Rescue Committee (IRC)
  • World Federation for Mental Health (WFMH)
  • Society of Human Resource Management

Certifications

  • Certified Peer Support Specialist – Arizona
  • Community Outreach Professional Certification – Atlanta
  • Certified Nonprofit Professional (CNP) – Beacon Labs
  • Advance Care Planning Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Cultural Competency in Social Work – Meridian
  • Trauma-Informed Care Specialist Certification
  • Certified Social Worker in Health Care (C-SWHC) - NASW
  • CompTIA Network+
  • Mental Health First Aid – National Council for Behavioral Health

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