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Skills

  • Process improvement
  • Business operations
  • Relationship development
  • Communications
  • Social history intake procedures
  • Organization
  • Community resource mapping
  • Client advocacy
  • Problem resolution
  • Bilingual communication (French)

Work Experiences

  • Collaborated with legal teams.
  • Coordinated access to additional support resources.
  • Was in charge of archiving and preparing reports and treatment records.
  • Collaborated with 2 cross-functional teams.
  • Collaborated with 3 cross-functional teams to streamline referral processes, increasing referral success by 28% in 2019.
  • Decreased repeat crisis instances by 67%.
  • Had an excellent attendance record and was always on time for work.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assessed client needs.
  • Assessed eligibility for financial resources.

Summaries

  • Adept at collaborating with local governments.
  • Access Worker with 16 years of successful quality assurance and budget management experience.
  • Client-focused Access Worker specializing in poverty alleviation.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Client-focused Access Worker specializing in poverty alleviation and access to critical resources. Created distribution systems for low-income families, expanding service coverage in the Southwest and forming partnerships with 3 organizations.
  • Accomplished Access Worker with expertise in emergency support services.
  • Access Worker with a demonstrated talent for increasing service adoption through targeted outreach and compassionate client interaction. Successfully grew program participation by 23% and secured partnerships with 16 local organizations.
  • Clear understanding of quality assurance and process improvement as well as risk assessment training.
  • Achieved a 63% expanded service reach.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.

Accomplishments

  • Collaborated with case management teams to redesign service access protocols, reducing wait times by 35% for category across the Southwest.
  • Developed a tracking mechanism for resource requests, reducing incomplete submissions by 33% and improving service access by 7 clients.
  • Championed a culturally-competent training initiative, increasing staff awareness and contributing to a 82% improvement in client satisfaction.
  • Worked closely with law enforcement and healthcare providers to improve safety protocols, leading to a 67% reduction in service incidents.
  • Improved interagency collaboration for better service delivery, resulting in a 55% increase in client retention across two years.
  • Developed a needs-based resource distribution system for rural areas, adding 4 new service providers through strategic partnerships.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified and addressed key barriers to service adoption, resulting in a 38% improvement in operational performance.
  • Devised a client referral pipeline, improving collaboration between local agencies and increasing service adoption by 47%.
  • Streamlined emergency resource coordination processes, cutting response times by 57% during regional crises.

Affiliations

  • Council on Social Work Education (CSWE)
  • International Rescue Committee (IRC)
  • Society for Social Work and Research (SSWR)
  • Association for Computing Machinery
  • Lions Club
  • Crisis Intervention Teams (CIT) International
  • Freemason
  • Community Health Workers Association (CHWA)
  • National Welfare Rights Organization initiative
  • International Council of Nurses

Certifications

  • Certified Social Worker in Health Care (C-SWHC) - NASW
  • Google Certified Professional Cloud Architect
  • Community Outreach Professional Certification – Atlanta
  • Bilingual Interpreter Certification - Portuguese
  • Behavioral Health Case Manager – Georgia
  • Mental Health First Aid – National Council for Behavioral Health
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Fundamentals of Budgeting and Financial Management in Public Services – process
  • Certified Business Analysis Professional (CBAP)

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