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Skills

  • Inventory management
  • Invoice generation
  • Data-driven decision making
  • Data reporting and compliance
  • Medical documentation and tracking
  • Animal intake and assessment
  • CCTV
  • Staff training and development
  • Customer Relationship Management (CRM)
  • First Aid/CPR

Work Experiences

  • Provided each owner with excellent customer service and support, as well as top-notch animal care.
  • Achieved 7% more timely updates during extended stays.
  • Took care of sick or injured animals by securing veterinary care and informing owners of their pets' condition as soon as possible.
  • Developed advanced behavioral enrichment programs.
  • Engaged animals with personalized behavioral therapy sessions.
  • Created a system to monitor animal hydration and nutrient intake, decreasing dehydration-related vet visits by 85%.
  • Decreased overtime costs by 24%.
  • Identified animal health issues and spoke with owners about them.
  • Kept dogs safe by keeping an eye out for standard, category, and process in the environment.
  • Oversaw programs that provided exercise, behavior monitoring, and basic care to initiative and method pets.

Summaries

  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Head Kennel Technician with workflow optimization and vendor management abilities.
  • Multilingual and fluent in Portuguese and French, with a strong grasp of cultural differences.
  • Collaborate with veterinarians to obtain medical treatment for animals and to keep them safe.
  • Head Kennel Technician is dedicated to providing important exercise and attention to pets.
  • Offering 16 years of dog walking experience as well as knowledge of animal behavior and wound care.
  • Capable of forming positive relationships with owners and gaining animal trust.
  • Head Kennel Technician is an active Head Kennel Technician who is well-versed in all of framework best walking routes and dog parks.
  • Knowledge of Power BI in depth, as well as budget management and quality assurance abilities.

Accomplishments

  • Drove a 49% improvement in compliance during facility audits by maintaining up-to-date health and safety records.
  • Guided staff through advanced behavioral training programs that enhanced adoption rates, improving both perception and desirability of 'difficult' animals.
  • Introduced alternative enrichment activities for animals which reduced behavioral issues by 78% and improved overall animal well-being.
  • Ensured the smooth running of daily operations, resulting in a decrease in complaint resolution times by 67%.
  • Assisted management in revising animal intake procedures, reducing overall processing time by 61% and creating a more efficient system.
  • Implemented an on-site training program for volunteers, resulting in increased retention rates and contributing to a 17% rise in volunteer work hours.
  • Reduced overtime costs by 36% through effective shift scheduling and optimized workflows for the kennel technician team.
  • Led facility health and safety initiatives resulting in a 58% improvement in employee and animal safety over two years.
  • Established relationships with suppliers and reduced food costs by securing high-volume discounts, saving Atlanta facility $9 annually.
  • Launched a data-driven animal wellness tracking system that reduced animal stress levels and increased stable adoption rates by 47% in 2018.

Affiliations

  • Mentor, Junior Animal Care Club, assisting in the education of students interested in animal welfare careers.
  • Group Leader, Association of Animal Shelter Administrators (AASA), leading a project to improve operational efficiencies in kennels.
  • Affiliation, Pet Care Services Association (PCSA), staying updated on ethical standards and regulatory updates in large-scale kennel operations.
  • Course completion, Animal Care & Kennel Management Certification from metric.
  • Member, Society of Animal Welfare Administrators (SAWA), actively participating in ensuring high standards for pet boarding and kennel operations.
  • Volunteer Trainer, framework, coordinating basic obedience and behavioral training for 13 rescue animals.
  • Board Member, Local Pet Care Advisory Council, advising regional kennels on industry-standard improvements and innovations.
  • Presenter, Annual Shelter Medicine Workshop at system, focusing on data-driven animal care strategies.
  • Certification holder, Fear Free Certified Professional, completing training to reduce stress in animals during handling and kennel stays.
  • Facilitator of cross-training workshops at the Humane Society of the United States (HSUS), leading educational sessions on animal care best practices.

Certifications

  • Veterinary Practice Manager Certification from the Veterinary Hospital Managers Association (VHMA)
  • Animal Sheltering Course Completion from Lakeside Partners
  • Certified Fear Free Boarding & Daycare Specialist
  • Certified Professional in Humane Education (CPHE)
  • Certified Animal Behavior Consultant (CABC)
  • Professional Animal Care Provider Certification (PACCC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Pet Care Services Association Certified Pet Care Technician
  • Microsoft Office Specialist (MOS)
  • ServSafe

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