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Skills

  • Advanced metal fabricating techniques
  • Relationship development
  • Damage assessment for insurance claims
  • Budget monitoring and cost-saving measures
  • Surface finishing
  • Alignment tolerances and measurement
  • Problem resolution
  • KPI tracking for technician performance
  • Project organization
  • OSHA safety protocols

Work Experiences

  • Coordinated frame deliveries effectively.
  • Distributed ordered parts to the appropriate technicians so they could finish the repairs.
  • Created and reviewed work orders outlining the necessary repairs in accordance with the shop's and manufacturer's guidelines.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Conducted comprehensive visual and digital frame inspections.
  • Cut down re-dos by 63% %.
  • Achieved President's Club for frame recalibration jobs.
  • Transported ServiceNow to one year customer locations.
  • Collaborated with engineers to develop solutions.
  • Achieved a repair throughput target of 14 frames monthly.

Summaries

  • Over 10 years of industry experience, demonstrated expertise in auto body repair and estimation.
  • Completed projects under budget.
  • Achieved results over a the past year.
  • Achieved a 38% reduction in liability claims.
  • Collaborated with cross-functional teams.
  • Achieved a 20% improvement in efficiency.
  • Achieved a 52% increase in client satisfaction.
  • Conducted thorough diagnostic inspections.
  • Collaborated with mechanical engineers and technicians.
  • Over 17 years of experience in the automotive repair industry.

Accomplishments

  • Optimized daily task scheduling to handle increased volume, resulting in 11 more frame repairs completed per month, without sacrificing quality.
  • Developed a comprehensive preventative maintenance schedule, resulting in a 29% decrease in unexpected tool failures and enhancements in task timeliness.
  • Standardized torque and impact guidelines, reducing paint and cosmetic repair re-dos by 44%, leading to fewer client complaints and repeat visits.
  • Implemented safety protocols around the frame repair area, contributing to a 54% reduction in workplace accidents over one year.
  • Developed a series of detailed troubleshooting guides that reduced corrective repair time by 18 hours per technician, improving task completion rates.
  • Analyzed and optimized frame-related work orders, decreasing wasted time on inaccurate diagnosis by 66%, speeding up repair cycle times.
  • Elected by peers as lead technician for a major repair project, which resulted in a 83% improvement in team-wide efficiency.
  • Awarded Scrum Master for excellence in frame assembly and structural diagnostics, showcasing technical skill and professional development.
  • Tracked and managed frame component inventory, reducing order shortages by 85%, ensuring projects were completed without interruptions.
  • Spearheaded efforts to minimize waste on frame repairs, reducing unnecessary material use by 60%, driving cost efficiencies.

Affiliations

  • Freemason
  • Society of Automotive Engineers (SAE)
  • Master Collision Repair Technician Certification by I-CAR
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • National Institute for Automotive Service Excellence (ASE) Certification in Structural Analysis
  • International Council of Nurses
  • Society of Collision Repair Specialists (SCRS)
  • National Business Aviation Association (NBAA) for Aviation Frame Technicians
  • Automotive Aftermarket Industry Association (AAIA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified in TIG/MIG Welding for Auto Body Frame Repairs
  • Damage Analysis and Estimating (I-CAR)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Heavy Vehicle Damage Analysis
  • Project Management Professional (PMP)
  • Digital Vehicle Inspection Best Practices Certification
  • I-CAR Structural Technician Certification
  • Collision Repair & Refinish Technician Certification

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