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Skills

  • Estimating repair costs and scope
  • Hazard Identification and Risk Assessment
  • KPI tracking for technician performance
  • Metal fatigue analysis
  • Continuous improvement strategies
  • OSHA safety protocols
  • Customer service
  • Blueprint reading for frame repairs
  • Multitasking in fast-paced environments
  • MS Office

Work Experiences

  • Coordinated frame deliveries effectively.
  • Answered 12 calls per several months to help customers with their questions and concerns.
  • Taught 11 employees how to operate and maintain equipment safely and in accordance with the manufacturer's recommendations.
  • Achieved a 36% reduction in rework.
  • Analyzed repair deviations from initial estimates.
  • Championed a cross-department initiative.
  • Analyzed every repair’s deviation from initial estimates to improve future job costing, bringing down average discrepancy by $15 per job.
  • Contributed to a 18% increase in department-wide accuracy.
  • Transported ServiceNow to one year customer locations.
  • Collaborated with initiative customers to determine their needs and deliver metric service.

Summaries

  • Frame Technician with 17 years of successful vendor management and team leadership experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted service satisfaction by 47%.
  • Dedicated auto body repair professional looking for a way to contribute to the Meridian team.
  • Accomplished Frame Technician with over 2 years of experience in vehicle frame adjustments, leading to a 68% improvement in on-time repairs.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collaborated with fellow technicians for workflow management.
  • Frame Technician is a multi-talented Frame Technician who is consistently rewarded for planning and operational improvements.
  • Clear understanding of vendor management and strategic planning as well as budget management training.
  • Achieved a 20% improvement in efficiency.

Accomplishments

  • Developed a comprehensive preventative maintenance schedule, resulting in a 29% decrease in unexpected tool failures and enhancements in task timeliness.
  • Introduced continuous improvement practices that reduced average repair time by 3% for complex frame jobs, increasing technician efficiency.
  • Standardized torque and impact guidelines, reducing paint and cosmetic repair re-dos by 44%, leading to fewer client complaints and repeat visits.
  • Collaborated with team of 2 in the development of process.
  • Analyzed and optimized frame-related work orders, decreasing wasted time on inaccurate diagnosis by 66%, speeding up repair cycle times.
  • Reduced average lead time to begin frame repairs by 66% by effectively coordinating frame deliveries and technician scheduling, contributing to quicker project turnaround.
  • Maintained a 23% accuracy rate in frame structure assessments over several months, recognizing signs of damage not typically identified in surface-level diagnostics.
  • Developed a series of detailed troubleshooting guides that reduced corrective repair time by 18 hours per technician, improving task completion rates.
  • Conducted industry-standard compliance checks to ensure all frame repair processes adhered to regulatory and manufacturer requirements, leading to a 18% reduction in compliance issues.
  • Awarded Scrum Master for excellence in frame assembly and structural diagnostics, showcasing technical skill and professional development.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Society of Collision Repair Specialists (SCRS)
  • Vehicle Service Pros Network Member
  • Master Collision Repair Technician Certification by I-CAR
  • American Medical Informatics Association
  • Society of Women Engineers
  • Rotary International
  • Heavy Duty Manufacturers Association (HDMA)
  • Industrial Vehicle Technology International (IVT)
  • Associate Member - National Truck Equipment Association (NTEA)

Certifications

  • I-CAR Structural Technician Certification
  • Automotive Service Excellence (ASE) Blue Seal of Excellence Recognition
  • Salesforce
  • Microsoft Certified Systems Engineer (MCSE)
  • Heavy Truck Collision Repair Certification
  • ASE Advanced Engine Performance Specialist Certification
  • Certified Structural Damage Repair Technician (I-CAR)
  • Electrical/Electronic Systems (I-CAR Certification)
  • CompTIA Network+
  • Damage Analysis and Estimating (I-CAR)

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