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Skills

  • Budget development
  • Team building
  • Business Development
  • Effective leader
  • First Aid/CPR
  • Organization
  • Assistant golf professional mentoring
  • Scheduling
  • Conflict resolution
  • Relationship development

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 16%.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Implemented the framework program and employed cross-functional collaboration to ensure that guests have a memorable, consistent, and positive experience.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Upheld high leadership standards for employees, consistently leading by example to achieve best-in-class initiative results.
  • Oversaw the efficiency of cross-functional collaboration and data analysis on program shift, supervising 10 employees.

Summaries

  • Offering quality assurance and vendor management, meticulous leader and strategic planner with broad managerial acumen.
  • Director of Golf Operations who is forward-thinking and knows a lot about process improvement.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Expertise in technology and product development.
  • Strong track record of developing precise and targeted business operations plans, managing standard areas, evaluating performance, and implementing change.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Forward-thinking leader with experience in setting goals, quality standards, and initiative initiatives, as well as ensuring that objectives are met quickly and efficiently.
  • Costs were consistently reduced while profits were increased.
  • Customer-focused General Manager with 10 years of experience who is committed to expanding project management and data analysis.

Accomplishments

  • Designed golf lesson programs to attract new players, increasing club membership by 84% within 6 months.
  • Created a detailed financial reporting system that improved visibility into daily revenue streams, resulting in more targeted operational decisions.
  • Supervised a cross-functional team of 10 for the renovation of 3 golf facilities, enhancing guest experience and increasing operational efficiency.
  • Introduced a new tee time slot reservation software, reducing double bookings and confusion by 29%.
  • Developed and mentored a team of assistant golf professionals, with 6 advancing to head golf pro roles within three years.
  • Improved financial reporting and cash flow tracking, reducing budget discrepancies by 19% year-over-year.
  • Successfully trained and developed 12 entry-level staff members, resulting in a 27% reduction in employee turnover.
  • Collaborated with team of 9 in the development of initiative.
  • Established new guidelines for golf course maintenance, reducing water usage by 34% and saving $10 annually.
  • Collaborated with local schools to create a youth golf development program, increasing junior memberships by 83% over two years.

Affiliations

  • Society of Human Resource Management
  • University Alumni Association (Business or Golf-related programs)
  • National Golf Course Owners Association (NGCOA)
  • Golf Management Institute of Canada Alumni Association
  • Sports Turf Managers Association (STMA)
  • American Society of Safety Professionals
  • Environmental Institute for Golf (EIFG) Contributor
  • PGA Merchandising Show Speaker/Panelist 2016
  • Jaycees
  • Club Managers Association of America (CMAA)

Certifications

  • Certified Marketing Manager (CMM) – American Marketing Association (AMA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SafeSport Certification - U.S. Center for SafeSport
  • Certified Public Accountant
  • Certified Venue Executive (CVE) - International Association of Venue Managers (IAVM)
  • Certified Hospitality and Tourism Management Professional (CHTMP) – National Restaurant Association (NRA)
  • Certified Golf Instructor (CGI) – PGA of America
  • SHRM Certified Professional (SHRM-CP)
  • Certified Turfgrass Professional (CTP) – GCSAA
  • CompTIA A+ Technician

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