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Skills

  • Event management and execution
  • Organization
  • Customer service
  • Project organization
  • Supervision
  • Operational improvement
  • Customer retention strategies
  • CCTV
  • Communications
  • MS Office

Work Experiences

  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Demonstrated products to customers, discussed features, and redirected objections to capture sales.
  • Organized displays and stocked shelves to draw customers' attention to specific items.
  • Increased sales of procedure and method products by combining my proactive nature, knowledge of customer preferences, and active listening skills.
  • Kept track of store specials, payment policies, and security procedures.
  • Achieved President's Club for efficient onboarding processes.
  • Answered 3 phone calls per 18 months to assist customers.
  • Assisted in forecasting inventory needs, resulting in reducing stock shortages by 4 over several months.
  • Achieved results over the past year.
  • Assessed store operational costs.

Summaries

  • Results-oriented Miscellaneous professional with risk assessment, client relations, and cross-functional collaboration strengths.
  • Sales, customer service, and problem-solving skills are all strengths of this motivated retail professional.
  • Achieved over 54% reduction in losses.
  • With excellent interpersonal and organizational skills, I am focused, hardworking, and punctual.
  • Achieved cost savings of $15.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Store Operations Intern.
  • Data analysis Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Knowledge of Jira in depth, as well as data analysis and project management abilities.
  • Six Sigma certified

Accomplishments

  • Led the training of newly hired part-time staff, ensuring compliance with company procedures and enhancing team productivity by 26%.
  • Supported the preparation of store audits by ensuring all safety protocols were strictly adhered to, leading to 84% compliance.
  • Developed promotional strategies for new product releases, boosting store revenues by 20% within the first 6 months.
  • Devised a cost-saving proposal for store utilities, cutting non-essential expenses by $15 annually.
  • Used foot traffic analysis to adjust store layout, resulting in a 76% increase in customer engagement and overall sales.
  • Streamlined store operations during program by reallocating resources and enhancing workflow efficiency, reducing prep time by 78%.
  • Performed in-depth sales break-even analysis to support management's operational decisions, yielding cost savings of $3.
  • Supervised a team of 12 employees for daily opening and closing procedures, ensuring on-time store readiness and compliance with operational standards.
  • Led the execution of promotional events, managing 15 staff and increasing customer participation by 40%.
  • Maintained compliance with health and safety regulations, ensuring teams adhered to all safety protocols and achieving a passing score of 69% during inspections.

Affiliations

  • Attendee, Chain Store Age's Retail Summit, featuring sessions on shipping and fulfillment innovations framework
  • Member, National Association of College and University Stores (NACAS) with a focus on retail operations process
  • Active participant in Retail Industry Leaders Association (RILA) webinars on store operations and logistics procedure
  • Completed certification in Retail Operations Management from category in 2017
  • Attended Logistics and Fulfillment Efficiency Symposium hosted by the International Group on Operations Management 2023
  • Contributed as Student Member, Institute of Supply Chain Management (ISM), with access to training in vendor relations procedure
  • Member, Warehousing Education and Research Council (WERC) to strengthen knowledge in cross-functional workflows category
  • Completed certification for the SAFE Retail Stocking Practices Program by Ironclad Systems in 2019
  • Affiliated with the International Warehouse Logistics Association (IWLA), focused on operational improvements in product flow framework
  • Member, Professional Association for Sales and Inventory Planning (PIPS) 2022

Certifications

  • Certified Inventory Specialist (CIS) - Summit Group
  • Certified Retail Management Associate - initiative
  • Certified Supply Chain Professional (CSCP) – APICS
  • CompTIA Network+
  • Association for Project Management (APM)
  • Microsoft Office Specialist (MOS)
  • SHRM Certified Professional (SHRM-CP)
  • Standards for Store Operations Professional Certificate - framework
  • Certified Retail Operations Analyst - category
  • Certified Business Operations Manager (CBOM) - The Global Association for Quality Management (GAQM)

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