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Skills

  • Client rapport building
  • Team management
  • Event planning for tenant engagement
  • Customer service-focused
  • Customer service excellence
  • Contract negotiation
  • Budgeting
  • Regulatory compliance
  • Process improvement
  • Conflict resolution and mediation

Work Experiences

  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Achieved a unit occupancy rate of 3% by implementing aggressive advertising campaigns and attending local rental exhibitions.
  • Achieved a 17% approval-to-move-in rate.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Promptly and appropriately handled tenant complaints, bringing in repairmen and other support services as needed.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Boosted leasing efficiency by 64%.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Achieved a unit occupancy rate of 11%.

Summaries

  • Achieved 32% higher retention.
  • Strengths in client relations and workflow optimization backed up by Real Estate training.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Achieved 19% occupancy growth within the past year.
  • Offering 11 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved a 22% increase in property inquiries.
  • Dedicated to maintaining a high level of occupancy by working with tenants and owners to resolve conflicts.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Dedicated to learning, growing, and succeeding in Real Estate.

Accomplishments

  • Achieved 20% lease closure rate by tailoring presentations to meet tenant-specific needs and preferences.
  • Enhanced social media presence, driving an increase in click-through rates by 17% and traffic to property listings.
  • Resolved product issue through consumer testing.
  • Developed tenant retention programs, resulting in a 68% decrease in lease terminations.
  • Exceeded quarterly leasing targets by 18% through effective lead follow-up and referral programs.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed move-ins and lease agreements for large group housing schemes, ensuring compliance with state and federal regulations.
  • Used data analysis on tenant demographics to refine marketing strategies, increasing tenant acquisition by 58%.
  • Successfully filled 18 of units within 4 months by diversifying advertising strategies, including online listings and community flyers.
  • Implemented virtual leasing options to accommodate pandemic restrictions, retaining 56% leasing traffic compared to pre-pandemic levels.

Affiliations

  • Fair Housing Solutions Organization
  • International Council of Shopping Centers (ICSC)
  • Apartment Association of Greater Columbus
  • Certified Property Manager (CPM) by IREM
  • Association of Lease and Title Analysts (ALTA)
  • National Association of Residential Property Managers (NARPM)
  • Leasing Agent Professional Network
  • Association of Housing Managers and Leasing Professionals (AHMLP)
  • National Association of Social Workers
  • National Affordable Housing Management Association (NAHMA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Residential Manager (CRM) - category
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce Administrator Certification – 2024
  • National Apartment Leasing Professional (NALP) - Harbor & Co.
  • CompTIA Security+
  • Rental Property Tax Compliance Certification, category, 2019
  • Certified Leasing Consultant (CLC) - Northwind, 2018
  • HUD Specialist Compliance Certification, standard

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