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Skills

  • Onboarding process improvement
  • Inventory management
  • Key accounts and territory management
  • Business operations
  • Relationship development
  • CI/CD Pipeline Management
  • Cross-functional team leadership
  • Customer service
  • Administrative support
  • Team management

Work Experiences

  • Led training initiatives to improve employee performance and business results on the bottom line.
  • Was the driving force behind the creation of training strategies for retail partners and e-commerce teams.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Grand openings for new stores were coordinated and launched by me.
  • Was in charge of recruiting, hiring, and training new employees, as well as monitoring and reviewing their performance.
  • Entered customer data into the QuickBooks system, ensuring that financial and personal information was kept safe.
  • Created three years schedules for Release Program Managers to ensure that every shift was well-staffed during holidays and busy periods.
  • Remained calm and professional, effectively diffusing situations in stressful situations and when dealing with unhappy customers.
  • Was in charge of the day-to-day operations for a 8-person team, which included supervision and assignment delegation.
  • Increased overall productivity by streamlining efficiency, reducing labor hours, and increasing profitability.

Summaries

  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Release Program Manager is a hardworking and dependable Release Program Manager who excels at team leadership and client relations.
  • Release Program Manager with budget management and workflow optimization abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Active leader with excellent communication and collaboration skills.
  • Release Program Manager and team leader with 11 years of experience in process settings.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Telecommunications and Wireless student seeking hands-on experience through an internship in project management.

Accomplishments

  • Collaborated with support teams to ensure seamless post-release handoffs, improving customer feedback scores by 30%.
  • Implemented real-time release tracking, allowing for more accurate forecasting and improved communication with C-level stakeholders.
  • Improved KPI reporting by overhauling the existing metrics dashboard, providing real-time insights into release performance and quality.
  • Led bi-weekly release cadence for 3 software products, ensuring all deliverables were deployed on time and met quality standards.
  • Collaborated with development and operations teams to implement a continuous integration system, improving deployment efficiency by 38%.
  • Created and rolled out a centralized release management dashboard that monitored real-time progress of Asana launches.
  • Led post-release retrospectives, identifying areas for optimization that reduced the average time to resolve release-related issues by 71%.
  • Transformed the release process by migrating to a cloud-based CI/CD pipeline, cutting build times by 73% and enhancing scalability.
  • Effectively communicated release timelines, dependencies, and risks to senior management, earning their alignment with the proposed roadmap.
  • Introduced new risk management practices that reduced release-related incidents by 66%, contributing to higher system reliability.

Affiliations

  • Regular contributor to the Release Engineering community on GitHub, sharing best practices for code deployment and bug fix rollouts.
  • Volunteer at the Open Source Initiative (OSI), contributing to the deployment and management of open source tools used in release processes.
  • Member of the Agile Alliance, aligning with cutting-edge Agile and DevOps release techniques to improve team coordination and project outcomes.
  • Certified in IT Project Financial Management, streamlining resource allocation and cost estimation for major release initiatives.
  • Certified in Jenkins CI/CD Management, leveraging automation pipelines to accelerate the release process.
  • Azure DevOps Certified, specializing in release pipelines and automation for cloud-native applications.
  • Engaged with the Release Management Forum of Lakeside Partners, researching cutting-edge approaches to orchestrating product go-lives across distributed teams.
  • Co-chair of the Release Management Special Interest Group (SIG) with framework, fostering knowledge exchange on release methodology improvements.
  • Completed Advanced Release Management Certification from method, with specialization in risk-based release planning and mitigation.
  • Active participant in Global Scrum Gatherings and other relevant workshops to enhance skills in managing complex, cross-functional release programs.

Certifications

  • Lean Six Sigma Green Belt Certification – Ironclad Systems
  • Executive Leadership Certificate – program or Cedar Works
  • Certified Release Manager – Vantage
  • Cloud and DevOps Governance Certification – Ironclad Systems
  • Agile Release Management Certification – Power BI
  • Cisco Certified Network Associate (CCNA)
  • Certified Digital Transformation Officer – Brightline
  • Certified Change Management Professional (CCMP) - Lakeside Partners
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)

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