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Skills

  • Continuous improvement workshop facilitation
  • Communications
  • Business Development
  • Product development
  • Employee retention strategies
  • Budgets
  • Communication between shifts
  • Project organization
  • Team management
  • Customer service

Work Experiences

  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Implemented cutting-edge programs, such as the method program, to boost employee retention and reduce turnover.
  • Achieved a Outstanding Service Award for innovation.
  • Kept the procedure workspace clean and organized by working closely with employees to systemize tasks.
  • Increased revenue while also effectively targeting new markets by executing cross-functional collaboration and process improvement.
  • Trained, coached and mentored staff to support smooth adoption of new standard program.
  • Employees were delegated initiative daily tasks, which streamlined daily progress and efficiency.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Created and implemented new policies to increase productivity and lower overall program costs.

Summaries

  • Afternoon Shift Operations Manager who is meticulous and has 2 years of process experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accomplished leader in shift operations management, consistently achieving a 50% reduction in production cycle times through effective department collaboration.
  • Expert in framework industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Afternoon Shift Operations Manager who is forward-thinking and knows a lot about stakeholder engagement.
  • Achieved 17% faster resolution times.
  • Achieved $7 in annual savings.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined shift handover processes, reducing transition time between afternoon and overnight shifts by 13 minutes.
  • Ensured compliance with all local and federal safety regulations, minimizing reportable incidents to zero for several months.
  • Collaborated with IT during the introduction of new software systems, reducing data entry errors on the afternoon shift by 74%.
  • Establish afternoon shift KPIs, which resulted in improved visibility for performance and resource planning, enhancing operational efficiency by 53%.
  • Addressed and resolved bottlenecks in production workflow, boosting throughput by 43% within 6 months.
  • Partnered with Warehouse and Dispatch teams to optimize afternoon shift logistics, increasing on-time deliveries to 84% for HubSpot.
  • Implemented lean manufacturing principles, resulting in a 50% reduction in defect rates over 6 months.
  • Played a key role in a cross-functional initiative that optimized supply chain logistics, increasing delivery accuracy to 74% for ServiceNow.
  • Tracked and reported on key afternoon shift metrics, resulting in a 53% improvement in team performance and quicker decision-making by senior management.

Affiliations

  • American Marketing Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • Material Handling Equipment Distributors Association (MHEDA)
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • Lean Enterprise Institute (LEI)
  • International Council of Nurses
  • American Management Association (AMA)
  • Rotary International
  • Affiliation with the Occupational Safety and Health Administration (OSHA)-Certified Training Programs

Certifications

  • ISO 9001:2015 Lead Auditor Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Service Organization Control (SOC) Certification
  • Emergency Management & Business Continuity Certificate
  • Total Quality Management (TQM) Certificate
  • Salesforce
  • Root Cause Analysis Training and Certification
  • Certified Professional in Supply Management (CPSM) from ISM
  • SHRM Certified Professional (SHRM-CP)

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