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Skills

  • Client relationship management
  • Team building
  • Regulatory compliance
  • Conference interpretation
  • Process optimization in translation services
  • Software-assisted translation tools
  • MS Office
  • Legal document preparation and translation
  • Consecutive interpretation
  • Crisis management in interpretation

Work Experiences

  • Adapted complex technical terminology from 6 languages to English for the Miscellaneous sector, accelerating project timelines by 50%.
  • Assisted in creating localized manuals for HubSpot.
  • Contributed to a 2023-long government project.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Contributed to successful cross-team collaboration.
  • Contributed to a 2024-long government project translating public health documents, enhancing health education for 15 non-native speakers.
  • Consistently achieved 82% client satisfaction by delivering high-quality interpretations during press conferences, helping journalists convey accurate news to diverse audiences.
  • Aided in the dissemination of critical safety information.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with product managers.

Summaries

  • Delivered 9 workshops on interpretation best practices.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Delivered live interpretation during keynote speeches at system, enhancing engagement and understanding for over 17 international participants.
  • Delivered high-quality interpretation services.
  • Achieved a 15% improvement in team performance.
  • Exceptional interpreter with a knack for capturing the emotion, style, and content of Japanese speakers.
  • Dedicated interpreter with 10 years of experience.
  • Staff Interpreter with 4 years of successful cross-functional collaboration and budget management experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Optimized the interpretation workflow by creating a comprehensive digital tool in 2017, reducing project delivery timelines by 79%.
  • Drafted and translated official government documents in Spanish, reducing miscommunication incidents by 27%.
  • Facilitated enhanced courtroom understanding between attorneys and non-English-speaking defendants, contributing to improved legal outcomes.
  • Translated legal case files between process, playing a key role in the resolution of category cases by improving cross-language communication.
  • Provided pro-bono interpretation services for refugee and asylum cases, helping individuals navigate the legal system in a foreign country.
  • Resolved product issue through consumer testing.
  • Performed interpretation at multi-language workshops involving 3 attendees, consistently surpassing communication goals by 52%.
  • Led efforts to improve client relations by offering cultural training to executives, increasing client engagement by 30%.
  • Delivered simultaneous interpretation at legal depositions, increasing the efficiency of communication for attorneys and clients across multiple language groups.
  • Collaborated with team of 14 in the development of framework.

Affiliations

  • Public Service Interpreters Network – Advocated for improved public sector interpreter training in Raleigh
  • National Association of Judiciary Interpreters & Translators (NAJIT) – Contributed to language access initiatives for court settings
  • American Translators Association (ATA) – Member since 2016, continuing education in advanced interpretation techniques
  • Chartered Institute of Linguists (CIOL) – Contributed research insights into technical interpretation and industry innovation
  • International Federation of Conference Interpreters – Worked on collaboration strategies for multilingual diplomatic events
  • Techlinguist Society – Integrated technical glossary development into workflows for interpreting highly specialized content
  • International Council of Nurses
  • American Society of Safety Professionals
  • Women in Localization – Collaborated to expand interpretation services for gender inclusivity in international contracts
  • Lions Club

Certifications

  • Multilingual Communication and Conflict Resolution Certification - 2022
  • Remote Simultaneous Interpretation Technology Training - 2018
  • Simultaneous Interpretation Proficiency Certification - program
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional Translator for Global Business - Lakeside Partners
  • SHRM Certified Professional (SHRM-CP)
  • Certificate of Bilingual Interpretation for Legal Professionals - Meridian
  • Google Certified Professional Cloud Architect

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