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Skills

  • Insurance provider dispute resolution
  • General ledger reconciliation (Healthcare sector)
  • KPI tracking in medical operations
  • EHR system implementation
  • Insurance verification procedures
  • Digitization of Medical Records
  • Project oversight
  • Vendor relationship management
  • Patient education and counseling
  • Accreditation coordination

Work Experiences

  • Assisted the finance department in optimizing accounts receivable processes, which resulted in a 48% reduction in overdue invoices.
  • Collaborated with logistics on training.
  • Communicated directly with insurance providers to resolve claims disputes, increasing successful resolutions by 51%.
  • Achieved results over 2019.
  • Achieved a 70% reduction in overdue invoices.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved a cost reduction of 48% in operational expenses.
  • Increased patient satisfaction by 4% within three years.
  • Authored detailed operational guidelines for frontline staff, improving the onboarding process and reducing training times by 26%.
  • Analyzed key financial metrics.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved recognition for President's Club.
  • Accomplished Medical Business Associate.
  • Hope to help Lakeside Partners achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Entry-level Pharmacy Manager with exceptional client relations and project management knowledge.
  • Clear understanding of project management and client relations as well as team leadership training.
  • Achieved a reduction of 70% over 2017.

Accomplishments

  • Established strategic relationships with 18 healthcare providers, increasing referral volumes by 16% and contributing to higher patient intake.
  • Reduced claims denials by 66% through detailed review and correction of submitted medical claims prior to insurance submission.
  • Successfully negotiated contracts with process, reducing overall medical supply costs by $17 annually without compromising quality.
  • Collaborated with IT and operations teams to implement automated patient billing system, reducing manual errors by 48%.
  • Documented and resolved initiative which led to program.
  • Worked alongside senior leadership to evaluate and restructure patient scheduling processes, reducing appointment no-shows by 20%.
  • Implemented EHR (Electronic Health Records) system upgrade, improving accuracy and accessibility of patient medical records and decreasing documentation errors by 73%.
  • Developed comprehensive training materials for new hires, decreasing their ramp-up time by 76%.
  • Supported senior management in optimizing payroll systems, reducing administrative work hours by 15% through automation.
  • Created and implemented staff operational guidelines, cutting training time for new employees by 61% and streamlining onboarding processes.

Affiliations

  • Institute of Healthcare Management (IHM)
  • Rotary International
  • National Association of Business Resources (NABR)
  • Healthcare Financial Management Association (HFMA)
  • International Association of Medical Regulatory Authorities (IAMRA)
  • National Healthcare Collectors Association (NHCA)
  • Society of Human Resource Management
  • National Association of Social Workers
  • Association of Medical Billing and Coding Professionals
  • Healthcare Process Improvement Association (HPIA)

Certifications

  • Lean Six Sigma Green Belt in Healthcare - method, 2022
  • Financial Accounting Certification for Healthcare Professionals - Brightline, 2021
  • Certified Medical Administrative Assistant (CMAA) - Lakeside Partners 2022
  • American Association of Healthcare Administrative Management (AAHAM) Certified Revenue Integrity Professional (CRIP), 2023
  • Certified Healthcare Access Associate (CHAA) from NAHAM, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Healthcare Practice Manager (CHPM) - Harbor & Co., 2018
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)

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