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Skills

  • Healthcare staff training
  • Audit management
  • Staff management
  • Healthcare regulatory compliance
  • Billing process efficiency
  • Accreditation coordination
  • Healthcare Technology Adoption
  • HIPAA compliance monitoring
  • Drug utilization review
  • Insurance verification procedures

Work Experiences

  • Achieved a 70% reduction in overdue invoices.
  • Assisted the finance department.
  • Achieved reduction over 2022.
  • Assisted the finance department in optimizing accounts receivable processes, which resulted in a 48% reduction in overdue invoices.
  • Collaborated with compliance to roll out training on updated billing software, improving department-wide efficiency by 62%.
  • Assisted in grant writing efforts, contributing to the successful acquisition of $16 in funding for medical equipment upgrades.
  • Analyzed clinics' operational KPIs and generated reports, assisting management with optimizing resource allocation resulting in savings of $7.
  • Achieved compliance improvement over 2017.
  • Achieved results over 2019.
  • Assisted management with optimizing resource allocation.

Summaries

  • Strong organizational skills, as well as a thorough knowledge of data collection and performance metrics.
  • Achieved 81% fewer claims denials.
  • Achieved operational cost reductions of 28%.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Costs were consistently reduced while profits were increased.
  • Within Miscellaneous, senior Medical Business Associate and outstanding performer in workflow optimization and stakeholder engagement.
  • Achieved a 33% increase in first-pass claim approvals.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 67% increase in claim approvals.

Accomplishments

  • Worked alongside senior leadership to evaluate and restructure patient scheduling processes, reducing appointment no-shows by 20%.
  • Developed comprehensive training materials for new hires, decreasing their ramp-up time by 76%.
  • Managed scheduling for a team of 6, balancing labor costs and optimizing patient service levels to decrease patient wait times by 41%.
  • Implemented a patient satisfaction survey program that increased response rates by 35% and provided actionable insights to improve clinic operations.
  • Achieved a 77% reduction in operational costs by optimizing clinic supply chain management processes and renegotiating vendor contracts.
  • Successfully maintained compliance with all regulatory standards, such as HIPAA, ensuring no violations or audits during 18 months.
  • Collaborated with clinical teams to reduce appointment waiting times by 50%, significantly improving overall patient flow and satisfaction.
  • Supported senior management in optimizing payroll systems, reducing administrative work hours by 15% through automation.
  • Enhanced patient care coordination by streamlining communication protocols between care teams and increasing patient follow-up compliance by 68%.
  • Contributed to achieving a CPA accreditation for the clinic by spearheading process improvements and ensuring adherence to required standards.

Affiliations

  • Council of Medical Specialty Societies (CMSS)
  • Medical Group Management Association (MGMA)
  • American Society of Safety Professionals
  • American Society for Quality (ASQ) in Healthcare
  • American Medical Billing Association (AMBA)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Accessible Medicine (AAM)
  • Association of Credit and Collection Professionals (ACA International)
  • National Healthcare Collectors Association (NHCA)

Certifications

  • Certified Healthcare Financial Professional (CHFP) – Healthcare Financial Management Association (HFMA) 2018
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Access Manager (CHAM) from NAHAM 2018
  • Accredited Health Care Fraud Investigator (AHFI) - National Health Care Anti-Fraud Association (NHCAA), 2016
  • Financial Accounting Certification for Healthcare Professionals - Brightline, 2021
  • Certified Healthcare Access Associate (CHAA) from NAHAM, 2021
  • Certified Professional Medical Auditor (CPMA) from AAPC, 2019
  • Certified Healthcare Practice Manager (CHPM) - Harbor & Co., 2018
  • Cisco Certified Network Associate (CCNA)
  • Certified Clinical Documentation Specialist (CCDS) - Association of Clinical Documentation Integrity Specialists (ACDIS), 2016

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