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Skills

  • B2B and B2C sales
  • Problem resolution
  • Inventory management
  • Communications
  • Product management and pricing
  • First Aid/CPR
  • Quality Control and Assurance
  • Customer service
  • Construction project coordination
  • Project organization

Work Experiences

  • Launched and optimized helped me form new business partnerships.
  • Increased sales by completing the entire sales cycle, from prospecting leads to contract negotiations and closing.
  • Pushed for the launch of a contact management system in order to achieve 100% client organization.
  • Increased repeat business by 17% by providing superior customer service.
  • Ensured that all inventory, sales, and customer records were accurate over the course of several months.
  • Exceeded sales goals by 11% for 12 years in a row by establishing and nurturing profitable customer relationships.
  • Established and serviced 5 accounts in my assigned territory.
  • Looked through business directories, made a list of leads, and took implemented to find and contact new prospects.
  • Cross-sold additional products and services to customers who had already made a purchase.
  • Learned about the needs and desires of customers so that I could recommend specific product options.

Summaries

  • Sharp-witted salesperson who excels at attracting new clients, negotiating contracts, and risk assessment and budget management.
  • Strong technical skills and experience in cross-functional collaboration.
  • Superior organizational and time management abilities.
  • Flooring Contractor is a hardworking and dependable Flooring Contractor who excels at project management and data analysis.
  • Customer-focused, strategic-thinking sales professional with over 4 years of experience cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Offering 16 years of network expansion experience through sales acumen and Miscellaneous knowledge.
  • With 5 years of experience learning about customer needs to drive sales, Flooring Contractor is an insightful Flooring Contractor.
  • SAP sales expert with Power BI and inventory management training.
  • Communicative and team-oriented, with Workday expertise.
  • Initiative and standard have a proven track record.

Accomplishments

  • Advised on material selection for commercial flooring projects, saving clients $8 while ensuring durability and aesthetic appeal.
  • Streamlined project workflow and resource allocation to reduce project completion times by 57%, resulting in the early completion of 9 high-priority installations.
  • Engaged regularly with clients to discuss project updates, design alterations, and budget concerns, resulting in personalized solutions and a 49% increase in overall customer satisfaction.
  • Collaborated with clients in both the residential and commercial sectors to adapt custom flooring designs, meeting specific needs and increasing repeat client rates by 77%.
  • Led a flooring overhaul for a Miscellaneous business, liaising with 11 clients and stakeholders to ensure smooth coordination without interrupting daily operations.
  • Implemented sustainable flooring options made from standard, resulting in a 67% reduction in the project's carbon footprint and earning recognition from environmentally conscious clients.
  • Conducted moisture testing prior to installation, selecting appropriate underlays to prevent future issues, reducing maintenance needs by 21% over the course of 2021.
  • Resolved on-site flooring installation issues by quickly identifying and rectifying mistakes with specialized tools; reduced downtime by 43% and improved customer satisfaction.
  • Managed full-cycle flooring installation for a 17-unit apartment complex, coordinating all phases from demolition to final inspection with zero complaints from clients.
  • Managed flooring installation projects for both residential and commercial clients, delivering results on time and within a $10 budget, leading to a 30% improvement in customer satisfaction.

Affiliations

  • CPR and First Aid Certified, National Safety Council 2017
  • Flooring Contractor Licensee, Local Trade Licensing Authority Austin category
  • Certified Flooring Installer, International Certified Flooring Installers Association (CFI) 2024
  • Member, National Wood Flooring Association (NWFA) 2015-Present
  • Graduate, Ironclad Systems Flooring Installation Technical Program 2023
  • Member, American Society of Concrete Contractors (ASCC), method
  • Participant, Continuing Education Seminars, Building Design & Construction Network (BD+C) 2015
  • Certified Green Flooring Installer, Leadership in Energy and Environmental Design (LEED) 2019
  • Associate Member, American Institute of Architects (AIA) procedure
  • Attendee, Floor Covering Industry Leadership Conference, 2015

Certifications

  • Slip and Fall Prevention Certification through National Floor Safety Institute (NFSI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Green Building Floor Installer Certification by the National Organization of Remediators and Mold Inspectors (NORMI)
  • Google Certified Professional Cloud Architect
  • Master Craftsman Certifications for Tile by National Tile Contractors Association (NTCA)
  • Certified Floorcovering Installer (CFI) for Hardwood
  • Certified Floor Care Technician (CFCT) by International Floor Covering Training Association (IFCTA)
  • Certified Public Accountant (CPA)
  • Certified Flooring Professional (CFP) by National Association of Floor Covering Distributors (NAFCD)

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