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Skills

  • Event-driven project management
  • Bilingual communication proficiency in Japanese
  • Customer service
  • Supervision
  • Job readiness program facilitation
  • Intake process improvement
  • Emergency resource allocation coordination
  • Resource information
  • Team management
  • MS Office

Work Experiences

  • Identified job seekers who were having difficulty finding work and devised strategies to help them succeed.
  • Created a knowledge-sharing system that improved cross-team collaboration and reduced internal email communications by 42% per month.
  • Achieved a 40% increase in overall client satisfaction.
  • Used Jira and SAP to keep track of the candidate files and notes for over 15 candidates.
  • Assessed client eligibility for financial programs.
  • Collaborated with IT to integrate new software solutions that improved data retrieval speed by 67% for staff inquiries.
  • Kept up with labor market information and professional developments by visiting training providers, professional bodies, and employers.
  • Achieved employment outcomes within the past year.
  • Created a user-friendly online portal for Power BI.
  • Boosted client retention by 78%.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Addressed client challenges during intake.
  • Achieved a 20% increase in resource support allocations.
  • Attracted 24% more users to services.
  • Adept at tracking and analyzing client service trends.
  • Talented performer who has provided information, direction, and resource material for over 15 years.
  • Achieved 31% faster intake times.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at standardizing data management processes, resulting in 9+ highly accurate client records and boosting data accuracy by 40%.
  • Strengths in strategic planning and stakeholder engagement backed up by Education and Training training.

Accomplishments

  • Coordinated with 5 external agencies to increase availability of up-to-date resources, resulting in a 34% increase in service reliability.
  • Introduced automated reporting tools that decreased manual entry tasks by 40%, offering more accurate and timely reports.
  • Regularly updated resource databases to ensure accuracy of information, resulting in a 82% increase in referral rates.
  • Led restructuring of client outreach programs, leading to a 73% increase in participation across 2 demographic groups.
  • Orchestrated cross-departmental resource allocations, consistently meeting client and team deadlines by efficiently managing service delivery.
  • Managed intake process for 6 clients monthly, ensuring all inquiries were addressed within 18 months.
  • Implemented feedback collection mechanisms to continuously enhance service quality, achieving a 17% increase in client satisfaction.
  • Developed a resource tracking system that reduced response times by 65% and improved resource allocation accuracy.
  • Streamlined vendor communication process, decreasing response time from vendors and service partners by 74%.
  • Trained staff on new data management procedures, resulting in a 48% improvement in accuracy of client records.

Affiliations

  • International Association for Continuing Education and Training (IACET)
  • International Association for Social Work with Groups (IASWG)
  • Association of Information Technology Professionals
  • American Association of Community Workers (AACW)
  • National Career Development Association (NCDA)
  • Global Association for Performance Networks (GAPN)
  • Association for Talent Development (ATD)
  • National Emergency Number Association (NENA)
  • Confidential Client Data Specialist Association (CCDSA)
  • Volunteer Organizations Active in Disasters (VOAD)

Certifications

  • Foundations of Case Management Certification (FCMC) - Harbor & Co.
  • Human Services-Board Certified Practitioner (HS-BCP) - Center for Credentialing & Education
  • Certified in Volunteer Administration (CVA) - CVA Certification Board
  • Certified Information Systems Security Professional (CISSP) - ISC2
  • First Aid and CPR Certification - method
  • Trauma-Informed Care Certification Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Service Specialist (CCSS) - Northwind
  • Certified Community Resource Specialist (CRS) - AIRS
  • SHRM Certified Professional (SHRM-CP)

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