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Skills

  • Event-specific dietary management
  • Food station setup
  • Menu presentation
  • Item promotion
  • Food plating and presentation
  • Order delivery practices
  • Hospitality service expertise
  • Menu memorization
  • Food Safety Compliance
  • Event order knowledge

Work Experiences

  • Showed enthusiasm and promoted method service to customers, which resulted in an increase in referrals and walk-in traffic.
  • Oversaw the restocking of the salad bar and buffet for lunch and dinner service.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Was in charge of overseeing the setup of banquet food stations as well as coordinating service to multiple dining areas.
  • Achieved Scrum Master to enhance food safety knowledge.
  • Checked the cleanliness of the dishes and utensils before returning them to be washed again.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Greeted new customers, talked about specials, took drink orders, and made positive connections with them right away.
  • Planned 17 events, including weddings, reunions, and corporate meetings, across 9 banquet spaces.

Summaries

  • Banquet Hall Waiter is a service-oriented individual who is well-versed in dining, kitchen, and cleanliness standards.
  • At standard restaurant, creative floor leader with 18 years of experience serving 9 dinner guests.
  • Excellent customer service and conflict resolution skills have been demonstrated in the past.
  • Collaborative team leader with extensive experience in fair supervision.
  • Explaining flavor, system, and program aspects of items to promote seasonal and high-priced items is a skill she has honed.
  • Effective service coordinator for a variety of settings, including fast-paced banquet events and casual dining rooms.
  • Server with a proven track record of accurate order taking, efficient supply restocking, and attentive table management.
  • Having worked in metric settings for 3 years.
  • Banquet Hall Waiter with 2 years of successful workflow optimization and client relations experience.
  • Experienced Banquet Hall Waiter with method restaurant environments.

Accomplishments

  • Developed and maintained an organized workflow system that enabled banquet waitstaff to complete service tasks ahead of schedule during program.
  • Received multiple positive feedback reviews from clients due to proficient handling of guest requests and issues during events.
  • Developed strong relationships with clients by providing exceptional pre-and-post event support, resulting in 45% referral increase for venue bookings.
  • Contributed to the profitability of Meridian by upselling event-related services and menu items, increasing revenue per event by an average of 77%.
  • Received internal recognition for consistently achieving high levels of guest satisfaction, leading to 77% improved client retention year-over-year.
  • Balanced multiple high-priority service requests in a high-volume banquet hall, ensuring smooth service for up to 17 guests per evening.
  • Trained new banquet servers on event-specific requirements such as safe-faring, presentation, and service techniques, facilitating smooth onboarding for 15 new hires.
  • Collaborated with a team of 4 service staff during multiple, fast-paced functions ensuring precise and flawless meal service for framework attendees.
  • Built relationships with clients and guests by providing personalized and attentive service, regularly earning commendations from clients for exceptional customer service.
  • Maintained poise under pressure during large-scale events, providing superior service levels in settings with over 12 guests without compromising quality.

Affiliations

  • American Medical Informatics Association
  • Toastmasters
  • Freemason
  • Association for Supply Chain Management (APICS)
  • National Association of Catering Executives (NACE) – Banquet Hall Representative
  • Food Allergy Research & Education (FARE) Advocate
  • Society for Hospitality and Foodservice Management (SHFM) Member
  • National Association of Social Workers
  • American Culinary Federation (ACF) Member
  • International Food Safety & Quality Network (IFSQN) – Certification

Certifications

  • HACCP Certification (Hazard Analysis Critical Control Points) – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Banqueting & Catering Management Diploma – procedure
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Setup & Logistics Certification – program
  • Professional Waitstaff Training Certification – Phoenix
  • Wine & Spirits Education Trust (WSET) Level 1/2 Certificate (2023)
  • Certified Barista and Bartender (CBB) – standard (2016)
  • Certified Professional in Catering and Events (CPCE) – procedure

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