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Skills

  • Financial Assistance Program Development
  • Process optimization
  • Market research
  • Team building
  • Network development
  • Metric marketing
  • Lead prospecting
  • Care plan development
  • Health education compliance
  • Community outreach and engagement

Work Experiences

  • Kept in touch with patients on a regular basis to discuss billing issues, appointments, and procedures.
  • Achieved a 15-day reduction in patient waiting times.
  • Achieved a 65% faster appointment time.
  • Increased the team's revenue by over $8 in sales.
  • Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
  • Assisted in onboarding 17 healthcare providers.
  • Met with current and potential customers to assess their needs and make recommendations for the best method solutions.
  • Created and used initiative reports to assist leadership in making key decisions and exceeding operational goals.
  • Managed Asana inventory to improve sales pitches and closed more than 13 sales in three years.
  • Helped patients understand how insurance works and how to calculate copays.

Summaries

  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Healthcare Representative is a multi-talented Healthcare Representative who is consistently rewarded for planning and operational improvements.
  • Demonstrated success in converting prospects into customers, maintaining consistent sales levels, and servicing accounts.
  • Schedule flexibility and the ability to travel up to 5% of the time.
  • Accelerated new patient acquisitions by 64%.
  • Within Miscellaneous, senior Healthcare Representative and outstanding performer in strategic planning and data analysis.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Detail-oriented team player who is also capable of working alone.
  • Achieved a 19% improvement in clinic throughput.

Accomplishments

  • Implemented new workflows for insurance verification, cutting approval times by 84% and increasing upfront payment collections by 11
  • Worked with cross-functional teams to address patient complaints, resulting in a 64% improvement in issue resolution timelines
  • Developed customized billing statements and communication templates that helped reduce patient billing concerns by 67%
  • Monitored daily call center operations, achieving a client satisfaction score increase of 50% through improved patient responsiveness
  • Resolved product issue through consumer testing.
  • Utilized standard to track patient outcomes for 12 cases, reporting data that helped shape new patient care protocols in 2023
  • Partnered with billing and clinical teams to improve transparency in patient account balances, leading to a 73% decrease in missed payments
  • Collaborated with clinicians to create easy-to-understand medical discharge instructions, contributing to a 26% reduction in follow-up calls to the clinic
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with insurance providers to negotiate better rates, saving patients and the organization 16 annually

Affiliations

  • International Council of Nurses
  • American Society for Health Care Risk Management (ASHRM)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Certified Healthcare Access Manager (CHAM)
  • Rotary International
  • American Association of Healthcare Administrative Management (AAHAM)
  • Freemason
  • Healthcare Financial Management Association (HFMA)
  • Association for Computing Machinery
  • Project Management Institute

Certifications

  • Healthcare Policy and Regulatory Compliance Certification
  • Certified Healthcare Access Manager (CHAM)
  • HIPAA Privacy and Security Certification
  • Apple Certified Associate (ACA)
  • Certified in Healthcare Compliance (CHC)
  • Certification in Health Informatics (by AHIMA or equivalent)
  • Salesforce
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • Google Certified Professional Cloud Architect
  • Medical Office Manager Certification (CPPM)

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Rachel B.Applying for grad programs.

I think this was an amazing service. I really appreciated the reasonable price to build my resume. I will definitely use this service again when I start job-shopping after graduation. Thank you so much for helping me build a resume!

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This app is perfect. It helped me get my first job. I will use Rocket Resume again whenever I need it. I will recommend to all my friends and family.

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I love Rocket Resume! It helps me put my ideas and career into perfectly explained words that the bots didn't reject. They make your resume stand out from the crowd! Thanks!

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You guys did everything right when it comes to creating a resume. It was perfect! Thank you so much for your help. UPDATE: I landed it!

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