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Skills

  • Conflict Resolution in Patient Care
  • Marketing understanding
  • Customer relations
  • Clinic workflow efficiency
  • Revenue cycle management
  • Communications
  • Staff training
  • Retention strategies
  • Problem resolution
  • Metric equipment

Work Experiences

  • Assisted patients in obtaining and rescheduling appointments through coordinated.
  • Acquired 13 new customers, resulting in 14% revenue for the team.
  • Achieved results within 18 months.
  • Achieved a Innovation Award.
  • Achieved results within the first two years after implementation.
  • Looked at patients' financial situations to figure out how much they could pay for services on a sliding scale.
  • Achieved a 25% reduction in outstanding balances.
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • Addressed coverage issues for patients.
  • Assisted patients with understanding their insurance benefits and coverage issues, resulting in a reduction in claim denials by 51%.

Summaries

  • Accomplished Healthcare Representative recognized for reducing patient onboarding time by 63% and enhancing overall clinic utilization through targeted outreach initiatives.
  • Demonstrated success in converting prospects into customers, maintaining consistent sales levels, and servicing accounts.
  • Committed to achieving company goals and providing exceptional patient care.
  • Costs were consistently reduced while profits were increased.
  • High-achieving Healthcare Representative with a proven track record in sales and extensive Miscellaneous knowledge.
  • Bringing 15 years of experience in this field.
  • Accomplished Healthcare Representative.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Achieved 56% reductions in complaints.
  • Within Miscellaneous, senior Healthcare Representative and outstanding performer in strategic planning and data analysis.

Accomplishments

  • Worked with cross-functional teams to address patient complaints, resulting in a 64% improvement in issue resolution timelines
  • Authored instructional guides for navigating insurance claims, which contributed to decreasing question resolution time to several months
  • Facilitated the development of community health awareness campaigns, boosting participation in preventative health services by 74%
  • Spearheaded a community health program, partnering with Harbor & Co., resulting in 6 new patient enrollments during standard
  • Reduced patient check-in time by 68% by implementing an automated intake process using Adobe Creative Suite
  • Led a multi-functional team to improve patient intake workflows, cutting average processing time by the past year and enhancing clinic throughput
  • Minimized the average patient response time for medical claims, reducing it from 14 days to 14 days via process optimization
  • Restructured customer feedback collection methods, leading to a 18% increase in survey response rates and satisfaction tracking
  • Processed and resolved claim disputes, reducing claim rejection rate by 45% and boosting patient satisfaction scores by 42%
  • Successfully coordinated care transitions for 13 patients, ensuring continuity of care during necessary referrals to specialists

Affiliations

  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • HIMSS (Healthcare Information and Management Systems Society)
  • Association of Information Technology Professionals
  • Professional Association of Health Care Office Management (PAHCOM)
  • Lions Club
  • Society of Human Resource Management
  • Project Management Institute
  • American Health Information Management Association (AHIMA)
  • Association for Computing Machinery
  • Patient Experience Institute (PXI)

Certifications

  • Certified Patient Financial Counselor (CPFC)
  • Certified Customer Service Professional (CCSP) in Healthcare
  • ServSafe
  • American Association of Healthcare Administrative Management (AAHAM) Certification
  • Certified Health Data Analyst (CHDA)
  • CompTIA Security+
  • Advanced Cardiovascular Life Support (ACLS) Certification
  • CompTIA A+ Technician
  • Healthcare Financial Management Association (HFMA)’s Certification in Healthcare Financial Management (CHFP)
  • Certified Healthcare Administrative Professional (cHAP)

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