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Skills

  • Systems and software programs
  • Conflict resolution
  • Extensive personal network
  • Product management
  • Sales presentations
  • Technical solution development
  • Training
  • Operational Workstreams
  • Implementations
  • Review of contracts

Work Experiences

  • Kept track of the performance of the sales team, analyzed sales data, and reported findings to the area managers.
  • Implemented Asana to keep in touch with decision-makers for 9 high-value accounts assigned to me.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Increased the team's revenue by over $11 in sales.
  • Met sales and service targets of $8 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Implemented new inventory management procedures that reduced product theft by 15% in the past year.
  • Used sales presentations to communicate product quality and market comparisons.
  • Worked cross-functionally with headquarters, regional, and other teams across the country to ensure that the message and experience were consistent.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.

Summaries

  • Over a 2-year career, I've built a strong track record as a performance-oriented sales leader.
  • Client Solutions Manager is a multi-talented Client Solutions Manager who is consistently rewarded for planning and operational improvements.
  • Successful Client Solutions Manager with a passion for leading sales teams to new heights in revenue.
  • Strengths in workflow optimization and vendor management backed up by Computers Hardware training.
  • Exceptional at networking and converting leads into long-term customers.
  • Client Solutions Manager with a track record of working with sales and research teams to gain a better understanding of client operations and develop business relationships.
  • Skilled in stakeholder engagement and capable of streamlining daily activities to increase productivity and sales.
  • Excellent listener with an uncanny ability to understand and propose practical solutions to clients' needs.
  • Leader who values relationships and takes a progressive and resourceful approach.
  • Persuasive brand imaging has a proven track record of growing network connections.

Accomplishments

  • Grew book of business from 10 to 5+ corporate clients in under 6 months, surpassing growth targets by 62%.
  • Presented strategic recommendations to C-suite executives, resulting in 24% increase in quarterly KPIs and driving decisions that led to $3 in annual revenue.
  • Partnered with in-house development teams to deliver tailored solutions that aligned with client objectives, contributing to a 69% increase in ROI.
  • Conducted detailed post-mortem client reviews to identify service gaps, driving continuous improvement initiatives that increased retention by 76%.
  • Effectively mediated high-stakes contract negotiations with 2 enterprise clients, securing $14 in new business and enhancing client relationships.
  • Developed and executed data-driven client retention strategies that improved renewal rates by 71% and contributed to $17 in annual recurring revenue.
  • Successfully upsold new product offerings, generating $15 in additional revenue within the first several months of the campaign launch.
  • Trained and led a team of 5 account managers to meet or exceed service delivery goals, achieving 35% in client satisfaction rates across multiple regions.
  • Played a key role in transforming underperforming client accounts, resulting in a 76% increase in annual recurring revenue for each account.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Account Management and Strategy Professionals (AAMSP)
  • Sales Enablement Society
  • Society of Human Resource Management
  • American Management Association (AMA)
  • American Society of Safety Professionals
  • Society of Customer Experience Experts (SCXE)
  • Revenue Growth Management (RGM) Experts Network
  • American Medical Informatics Association
  • Global Account Directors Group (GADG)
  • Lions Club

Certifications

  • Advanced Client Success Manager Certification from ClientSuccess, 2019
  • Certified Management Consultant (CMC) from IMC USA, 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • HubSpot Inbound Marketing Certification 2016
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Certified Solution Selling Specialist (CSSS) from Brightline, 2023
  • CompTIA A+ Technician
  • Salesforce

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