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Skills

  • Team training
  • B to B sales
  • Client Development
  • Product management
  • Key account management
  • Database management
  • Conflict resolution
  • Cross-functional collaboration
  • Agile methodologies
  • Implementations

Work Experiences

  • Used sales presentations to communicate product quality and market comparisons.
  • Maintaining and applying current knowledge of sales, promotions, and policies regarding payments, exchanges, and security practices drove business success.
  • Initiated new product launch sales and marketing plans, including developing sales, distribution, and media strategies.
  • Increased the team's revenue by over $11 in sales.
  • Oversaw the creation and execution of complex metric campaigns in order to help clients achieve their initiative objectives.
  • Increased market penetration and sales figures by 10% by leveraging supplier relationships and personally overseeing negotiations.
  • Hired 13 sales representatives over a three years period.
  • Worked with internal teams and suppliers to assess costs in relation to expected market price points and create structures to meet profit goals.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Implemented new inventory management procedures that reduced product theft by 15% in the past year.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Hardware.
  • Strategic planning, solution implementation, and industry research are all skills that an experienced management professional possesses.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Over a 2-year career, I've built a strong track record as a performance-oriented sales leader.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Accomplished Client Solutions Manager.
  • Accomplished at exceeding sales targets by 54%, driving profitability through customized solutions that align with client needs and business objectives.
  • Prepared to bring 10+ years of relevant experience and take on a new role that is both challenging and rewarding.
  • Gathers data and develops innovative strategies to meet and exceed sales and service targets.
  • Exceptional at networking and converting leads into long-term customers.

Accomplishments

  • Partnered with in-house development teams to deliver tailored solutions that aligned with client objectives, contributing to a 69% increase in ROI.
  • Assisted in the development and launch of client solutions initiatives that increased market share by 42% in 6 months.
  • Played a key role in transforming underperforming client accounts, resulting in a 76% increase in annual recurring revenue for each account.
  • Effectively mediated high-stakes contract negotiations with 2 enterprise clients, securing $14 in new business and enhancing client relationships.
  • Generated actionable insights from client feedback that inspired new service offerings, leading to a revenue boost of $8 over 6 months.
  • Co-created client success strategies with logistics, improving product adoption rates by 17% and decreasing churn by 78%.
  • Managed a team of 18 responsible for the successful onboarding and service delivery to key accounts, resulting in improved satisfaction rates by 64%.
  • Improved client feedback processes, allowing for faster identification of service bottlenecks, reducing downtime for clients by 56%.
  • Developed personalized client engagement strategies, which contributed to 76% boost in client satisfaction and a retention rate of 40% across 18 months.
  • Trained and led a team of 5 account managers to meet or exceed service delivery goals, achieving 35% in client satisfaction rates across multiple regions.

Affiliations

  • American Society of Safety Professionals
  • American Medical Informatics Association
  • Project Management Institute (PMI)
  • American Management Association (AMA)
  • Association for Strategic Planning (ASP)
  • Project Management Institute
  • Global Executives in Client Management (GECM)
  • Global Account Directors Group (GADG)
  • Client Solutions Leadership Group (CSLG)
  • Freemason

Certifications

  • Salesforce
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps (CRM), 2022
  • Certified Business Analysis Professional (CBAP)
  • Certified Management Consultant (CMC) from IMC USA, 2021
  • Certified in Customer Experience (CCXP) from CXPA, 2016
  • Google Project Management Certificate - 2018
  • Customer Success Management Fundamentals Certificate by Cedar Works, 2023
  • Google Ads Display Certification - 2015

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