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Skills

  • Operational improvement
  • Business operations
  • One-on-one counseling
  • Oral and written communication
  • Coaching and counseling
  • Outreach Programs
  • Discipleship
  • Safety protocols
  • Best practices knowledgeable
  • Analytical thinker

Work Experiences

  • Oversaw the logistics of volunteer scheduling, supply, and transportation.
  • Communicated with people of various ethnic and cultural backgrounds on a daily basis.
  • Maintained detailed records of program operations and participant activities.
  • Was in charge of training all new employees.
  • Organized and hosted community service activities both on and off campus.
  • Conducted feasibility studies and made recommendations for proposed projects.
  • Received and resolved an average of 6 complaints and problems every week.
  • Created schedules and work plans.
  • Evaluated clients' work readiness, made referrals, and provided job search coaching.
  • Organized educational forums, meet-ups, and pitch events to encourage entrepreneurs, service providers, and funders to network and connect.

Summaries

  • Motivated Residential Program Worker exhibiting strength in critical thinking and problem solving.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.
  • Strengths in vendor management and risk assessment backed up by Community and Public Service training.
  • Residential Program Worker is a highly motivated and skilled Residential Program Worker who can gracefully handle difficult client issues.
  • With a strong background in public benefits, housing support, and addiction treatment services, Program Manager 3 years in client service and case management.
  • Providing experience with milestone sheets and assisting individuals in reaching developmental milestones.
  • Multilingual public service professional with a recent bachelor's degree.
  • Adults with developmental and intellectual disabilities benefit from the services provided by Community Service Specialists.
  • With excellent oral and written communication skills, I am self-motivated, patient, and dependable.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Commanded a local team of 16 staff members in a large-scale, statewide disaster exercises.
  • Developed individualized care plans for 14 residents, regularly tracking goals and adjusting strategies to ensure meaningful progress.
  • Resolved
  • Solved
  • Documented and resolved system which led to program.
  • Established
  • Guided
  • Represented
  • Collaborated with team of 13 in the development of system.
  • Won

Affiliations

  • American Psychiatric Association (APA) Member
  • The National Rehabilitation Association (NRA)
  • National Federation of Families for Children's Mental Health (NFFCMH)
  • National Alliance on Mental Illness (NAMI) Professional Affiliate
  • International Positive Psychology Association (IPPA)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Behavior Analyst Certification Board (BACB) Registered Affiliate
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association

Certifications

  • Salesforce
  • Certified Nursing Assistant (CNA)
  • Crisis Intervention Prevention Training (CPI Certified)
  • Safety Care Behavioral Safety Training Certification
  • CompTIA Security+
  • Basic Fire and Safety Training Certification
  • Medication Administration Program (MAP) Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Certified Case Manager (CCM) - Harbor & Co.

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