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Skills

  • Analytical thinker
  • Computer literate
  • One-on-one counseling
  • Multi-Task Management
  • Operational improvement
  • Oral and written communication
  • Discipleship
  • Chemical dependency expert
  • Grant proposals
  • Grants Management

Work Experiences

  • Wrote press releases, catalogs, brochures, and public service announcements to promote programs.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Provided emotional support while working with residents to develop long-term plans and goals.
  • Publicized community services to maintain positive public relations with community members.
  • Communicated personal hygiene and care instructions to individuals to promote self-reliance.
  • Used effective lifting skills to transfer residents from beds to wheelchairs or motorized vehicles.
  • Provided constructive feedback and contributed ideas at weekly staff meetings.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Gathered information, analyzed it, and compiled reports for distribution to the appropriate people.
  • Acted quickly and calmly while adhering to all safety procedures and policies in all emergency situations.

Summaries

  • Versatile Social Services Director who works well with staff, supervisors, and program directors.
  • Decisive leader who is familiar with metric operational requirements and best practices.
  • Strengths in vendor management and risk assessment backed up by Community and Public Service training.
  • Professional with a passion for finding and training successful volunteers.
  • Developed, implemented, and managed youth education and support programs.
  • Family therapy, substance abuse prevention, and parent-child conflict resolution are all areas where I have a lot of experience.
  • Residential Program Worker is a caring and skilled Residential Program Worker who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Motivated Residential Program Worker exhibiting strength in critical thinking and problem solving.
  • At a well-established nonprofit organization, I'm looking to manage highly professional teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Community and Public Service industry's success.

Accomplishments

  • Managed
  • Received “Director’s Award for Outstanding Performance” in initiative for revisions to state grant guidelines.
  • Effectively responded to crisis situations, reducing resident injury or escalation incidents by 73% through swift action and collaborative problem-solving.
  • Collaborated with interdisciplinary teams to meet diverse resident needs, reducing incidents of noncompliance by 85% within 18 months.
  • Integrated
  • Acted as the department’s "go-to" person for challenging calls and as the primary mentor for new employees.
  • Ensured
  • Initiated
  • Proposed
  • Resolved product issue through consumer testing.

Affiliations

  • Project Management Institute
  • International Society for Quality-of-Life Studies (ISQOLS) Affiliate
  • Lions Club
  • Residential Care Providers Association
  • Alliance for Strong Families and Communities
  • National Association of Therapeutic Schools and Programs (NATSAP)
  • Association of Information Technology Professionals
  • International Association for Residential Youth Care Workers
  • American Marketing Association
  • Society of Women Engineers

Certifications

  • CPR/AED and Basic First Aid (American Heart Association)
  • Certified Case Manager (CCM) - Harbor & Co.
  • Residential Care Facility Administrator (RCFA) Certification
  • Safety Care Behavioral Safety Training Certification
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Peer Support Specialist - program
  • Certified Fund Raising Executive
  • CompTIA Security+
  • Basic Fire and Safety Training Certification

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