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Skills

  • MS Office
  • Microsoft Office Suite proficiency
  • Building client relationships
  • Regulatory compliance
  • Transcription and dictation
  • Process equipment
  • Administrative support for team management
  • Adaptability in changing environments
  • Sorting and labeling
  • Budgets

Work Experiences

  • Contributed to enhancing data management tools, including suggesting system enhancements that increased efficiency of data entry by 39%.
  • Collaborated with departments.
  • Provided customer service and resolved or escalated issues to management for resolution.
  • Used streamlined to resolve customer issues and complaints.
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of 2 professionals.
  • Assumed additional duties as a trusted assistant to management, ensuring no disruption to executive operations during a transition period.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Managed a multi-line telephone system that handled over 13 calls per day on my own.
  • Was in charge of sorting, receiving, and distributing mail between departments and personnel.
  • Consistently met weekly documentation deadlines.

Summaries

  • Information Clerk with 6 years of experience performing clerical and customer service duties.
  • When entering data into Jira and maintaining organized filing systems, accuracy is essential.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven track record of initiative, process improvement, and procedure adherence.
  • Scheduler who is well-versed in all aspects of administrative assistance.
  • Positive and upbeat personality with excellent relationship-building skills.
  • Information Clerk is a dependable and enthusiastic Information Clerk with 13 years of front desk management experience.
  • To support customers and achieve business goals, organizes and manages multiple tasks at the same time.
  • Data entry, database management, and scheduling are all skills that have been honed.
  • Recognized for outstanding interpersonal, client, and professional communication skills in budget management.

Accomplishments

  • Developed and maintained a contact database that boosted scheduling accuracy, leading to a 50% improvement in meeting attendance.
  • Developed and streamlined a new scheduling system that reduced meeting overlaps and increased resource availability by 35%.
  • Processed Salesforce data entries swiftly and accurately, exceeding a 51% data precision in alignment with company standards.
  • Expertly balanced multitasking under strict deadlines, ensuring timely delivery of stakeholder engagement without compromising quality.
  • Provided frontline support in issue resolution for over 7 customers daily, ensuring expedited escalation of high-priority cases.
  • Processed data entry tasks at a rate exceeding 33% accuracy, improving the speed of data retrieval and internal reports.
  • Trained new team members in records organization and confidentiality, improving team performance and compliance with privacy regulations.
  • Contributed to the transition from paper-based to digital filing systems, facilitating easier data management and access across the company.
  • Escalated unresolved issues regarding method, preventing downtime and ensuring operations continuity.
  • Handled confidential records with a zero-error rate, ensuring compliance with framework and preserving data integrity.

Affiliations

  • Association of Information Technology Professionals
  • American Marketing Association
  • Society of Human Resource Management
  • Clerical Professionals Development Initiative (CPDI)
  • Lions Club
  • International Association of Administrative Professionals
  • Jaycees
  • Data Entry and Coding Professionals Group
  • Processing and Records Maintenance Forum
  • Customer Experience Professionals Association

Certifications

  • Certified Public Accountant (CPA)
  • Cultural Diversity Awareness Certification Vantage
  • Associate's Degree in Office Administration Raleigh
  • Certified Information Professional (CIP)
  • Certified Office Clerk North Carolina
  • Data Protection and Privacy Certification (GDPR) 2018
  • First Aid/CPR Certified
  • Google Suite Certification 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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