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Skills

  • Transporting files
  • Travel planning
  • Textbook issuance
  • Relationship building
  • Sage 50 US proficiency
  • Proficient in SAP
  • Patient contact
  • Contract agreement preparation
  • Client relationship building
  • 15 WPM typing speed

Work Experiences

  • Sought advice.
  • Weekly and monthly reports and presentations were created by me.
  • Had planned ahead.
  • Processed incoming mail and packages, sorting envelopes into bins for distribution to initiative and standard department employees.
  • Incoming visitors were greeted warmly, and I provided directions and answered questions.
  • Solved
  • Accessed the appropriate computer screens and entered all sales orders correctly.
  • Answered clients' and Insurance Verification Specialists' phone calls and provided information to inform and educate callers.
  • Was in charge of answering phones and performing clerical duties in the office.
  • Researched topics such as process and category using various media and sources to obtain necessary information and support method staff requirements.

Summaries

  • Filing expense reports, managing calendars, and scheduling meetings are all skills she possesses.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Insurance Verification Specialist who is passionate about Customer Service and project management.
  • Senior Administrative Assistant with top strengths in juggling multiple responsibilities, communication, and workflow organization gained over 3+ years in the field.
  • Dependable
  • Highly skilled in all aspects of business finance, including payroll, accounts payable/receivable, and budgeting.
  • Looking for a company that values dynamic skills and a strong work ethic to take on new challenges with.
  • Managing files, directing visitors, and restocking office supplies like paper and snacks are all skills I have.
  • By treating all employees and visitors with respect, the company's atmosphere has improved.
  • Smooth and professional telephone voice that can be used to expertly manage multi-line systems in high-pressure situations.

Accomplishments

  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Facilitated the authorization process for out-of-network services, securing successful pre-authorizations for over 11 cases in 2023.
  • Travel Planning: Booked heavy domestic and international travel for department of 8.
  • Ensured HIPAA compliance during patient onboarding and insurance verification processes, reducing risk of compliance breaches by 37%.
  • Collaborated with insurance providers to identify coverage gaps, successfully addressing 8 issues annually.
  • Technology Proficient: Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Completed payroll for staff of 6 direct reports.
  • System Trained medical billing staff of 16 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Effectively managed complex accounts and multiple insurance vendors, ensuring timely and accurate reimbursements of $8.
  • Mastered reconciliation of patient accounts using Workday, improving collection turnaround by 21%.

Affiliations

  • Active Contributor to the Patient Financial Experience Community
  • Collaborator in Healthcare Financial Leaders Forum
  • Society of Human Resource Management
  • International Council of Nurses
  • Annual Speaker at procedure Healthcare Insurance Symposium
  • Society of Women Engineers
  • Member of Healthcare Business Management Association (HBMA)
  • International Association of Privacy Professionals (IAPP)
  • Participant in Pre-Authorization Best Practices Roundtable
  • Member of Healthcare Compliance Association (HCCA)

Certifications

  • Certified Insurance Service Representative (CISR) – process
  • Insurance Claim Reviewer Certification — Cedar Works
  • Medical Insurance Diagnosis & Coding Certificate — system
  • Insurance Billing and Coding Specialist — National Healthcareer Association (NHA)
  • Certified Claims Professional (CCP) — program
  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Specialist in Insurance Verification Procedures (CSIVP) — system
  • Certified Revenue Cycle Specialist (CRCS) — Cedar Works
  • Certified Revenue Cycle Professional (CRCP) – Healthcare Financial Management Association (HFMA)

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