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Skills

  • Revenue forecasting
  • Team Leadership
  • MS Office
  • Equipment maintenance
  • Business operations
  • Staff management
  • Food plating and presentation
  • Conflict resolution
  • Project organization
  • Training program development

Work Experiences

  • Achieved OSHA for two consecutive years.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Collaborated with chefs to design seasonal menus.
  • Informed 2 procedure of employees about menu changes and procedures.
  • Achieved results within the first 13 months of launch.
  • Achieved sales growth of $2 over 2016.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Completed goals ahead of schedule.
  • Achieved annual savings of $2.
  • Consistently reduced non-essential expenditures.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Achieved a 69% reduction in waste.
  • Achieved efficient integrations.
  • Boosted customer satisfaction by 85%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adept at improving outlet layouts and optimizing flow, increasing seating capacity by 50% without compromising guest comfort in high-volume restaurants and bars.
  • Director of Outlets has been certified.
  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.

Accomplishments

  • Redesigned staff scheduling system using initiative to optimize labor use, reducing overtime costs by 22%.
  • Developed and executed strategic plans for 16 outlets, resulting in a 56% increase in overall sales performance.
  • Streamlined check-out processes at multiple outlets, reducing wait times by the past year and improving customer experience.
  • Achieved Six Sigma, enhancing my ability to implement food safety protocols that decreased compliance issues by 64%.
  • Documented and resolved program which led to system.
  • Integrated customer feedback loops via surveys and direct engagement, boosting guest satisfaction scores by 79% within 2021-year span.
  • Led the digital transformation of outlets by implementing tech like HubSpot, improving operational efficiency and boosting revenues by 17%.
  • Spearheaded a company-wide initiative to improve health and safety regulations across all outlets, cutting employee injury incidents by 24%.
  • Managed process and system bilingual staff to cater to a multicultural and diverse customer base, elevating inclusive guest experiences.
  • Chaired weekly cross-functional meetings, aligning outlet managers on productivity goals and achieving a 58% improvement in KPIs.

Affiliations

  • International Food and Beverage Association
  • Women in Hospitality Leadership Alliance
  • Association for Supply Chain Management (APICS)
  • Council of Hotel and Restaurant Trainers (CHART)
  • American Medical Informatics Association
  • American Culinary Federation (ACF)
  • Rotary International
  • National Bar Institute
  • Project Management Institute (PMI) - Hospitality Focus
  • Bar and Restaurant Expo Advisory Board

Certifications

  • First Aid/CPR Certified
  • Hotel and Restaurant Management Certification
  • Certified Hospitality Facilities Executive (CHFE)
  • Certified Event Designer (CED)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Licensed Food Handler (State Commission or Health Department)
  • Certified Hotel Administrator (CHA)
  • Cisco Certified Internetwork Expert (CCIE)

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