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Skills

  • Organization
  • Security awareness
  • Regulatory compliance
  • Digital ticketing platform expertise
  • Loss prevention training
  • Collaborative liaison with event marketing teams
  • Conflict resolution and de-escalation
  • Customer dispute resolution
  • Business operations
  • Process improvement

Work Experiences

  • Achieved 29% faster ticket processing.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Designed and implemented new workflow processes for high-traffic events, increasing ticketing efficiency by 70% across Austin.
  • Collaborated with marketing teams to update ticket pricing strategies, successfully increasing total event sales by 21%.
  • Transported Tableau to several months customer locations.
  • Achieved zero double-bookings or conflicts.
  • Collaborated with marketing teams.
  • Delivered prompt resolution to ticket exchanges.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Consistently met accuracy targets.

Summaries

  • Within Miscellaneous, senior Ticketing Specialist and outstanding performer in workflow optimization and data analysis.
  • Consistently exceeded satisfaction targets by 77%.
  • Collaborated with marketing to assess ticket sales performance.
  • Adaptable Ticketing Specialist with expertise in delivering exceptional ticket sales experiences through multichannel support platforms. Exceeded customer retention goals by 72% for consecutive years.
  • Achieved a 58% increase in event attendance.
  • Achieved 22% positive feedback from high-profile customers.
  • Adapted quickly to advancements in technology and customer preferences.
  • Achieved a 77% decrease in processing errors.
  • Analytical Ticketing Specialist.
  • Adept at optimizing operations.

Accomplishments

  • Coordinated promotional campaigns with marketing to drive early ticket sales, reaching 30% of the revenue target within the first the past year.
  • Managed real-time escalations for system outages impacting ticket sales, achieving resolution in under 6 months per incident, 74% faster than industry standard.
  • Handled multichannel support, resolving disputes simultaneously across phone, email, and in-person channels, which decreased issue resolution times by 41%.
  • Developed training programs on the efficient use of procedure, reducing operational errors by 64% and increasing staff competency.
  • Created a daily ticket inventory report process that increased tracking efficiency by 23% and ensured zero overselling during capacity events.
  • Implemented dynamic pricing strategies for ticket sales, increasing scalability and overall revenue by 71% during high-demand events.
  • Documented and resolved system which led to method.
  • Reduced ticket refund rates by 73% by implementing thorough pre-purchase verification checks and customer communication protocols.
  • Resolved product issue through consumer testing.
  • Collaborated with engineering to produce pre-event FAQs and guides that reduced customer service inquiries by 63% during 2023.

Affiliations

  • Entertainment Industry Foundation (EIF) Partnership
  • Association for Computing Machinery
  • Toastmasters
  • Professional Convention Management Association (PCMA)
  • Events Industry Council (EIC)
  • American Marketing Association
  • Association of Information Technology Professionals
  • Lions Club
  • International Association of Venue Managers (IAVM)
  • Society for Customer Service Professionals (SCSP)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Venue Executive (CVE) from International Association of Venue Managers
  • CompTIA Network+
  • Professional in Human Resources (PHR) for Staff Management
  • Certified Corporate Event Planner (CCEP)
  • Certified Online Sales Practitioner (COSP) from process
  • Certified Ticketing Professional (CTP) from Ironclad Systems
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Hospitality Supervisor (CHS) from framework

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