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Skills

  • Writing reports
  • Sage 50 US
  • Vendor relationship management
  • Spreadsheet management
  • Social media knowledge
  • Appointment setting
  • Credit and collections
  • Financial reporting
  • Meeting arrangements
  • Bookkeeping

Work Experiences

  • Used stakeholder engagement and strategic planning to quickly resolve system issues, effectively reducing customer complaints by 8%.
  • Developed and implemented records handling standard operating procedures.
  • Wrote extremely precise internal and external letters and memos.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Updated the program's initiative information in the tracking system.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $6.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.

Summaries

  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Dedicated to keeping track of program data, creating metric reports, and stakeholder engagement.
  • Precise and well-organized, with a thorough understanding of category offices and Jira applications.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Prepared to bring 3 years of experience to Summit Group and take on a new and challenging role.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Accomplishments

  • Maintained executive calendars and scheduled meetings, improving daily workflow and reducing scheduling conflicts by 24%.
  • Liaised with vendors and negotiated contracts, saving logistics approximately $5 annually.
  • Effectively managed accounts receivable, reducing outstanding payments by 82% over metric.
  • Resolved product issue through consumer testing.
  • Created and maintained a comprehensive cloud-based filing system, improving document retrieval efficiency by 20%.
  • Provided transcription services in French, ensuring accuracy and timely delivery for executive communication needs.
  • Created detailed how-to guides for commonly used software, reducing internal queries by 28% within the first system months.
  • Developed and maintained spreadsheets in procedure, enabling accurate tracking of engineering metrics and improving data analysis efficiency.
  • Created and maintained detailed project timelines, ensuring that 15 projects consistently met deadlines and stayed under budget.
  • Executed robust follow-up processes for pending contracts and invoices, improving cash flow and reducing payment delays by 24%.

Affiliations

  • Lions Club
  • Society of Human Resources Professionals (SHRP)
  • Freemason
  • Project Managers Without Borders - Administrative Volunteer
  • International Association of Administrative Professionals (IAAP)
  • LinkedIn 'Executive Assistants' Professional Group
  • American Management Association (AMA)
  • National Association of Social Workers
  • International Council of Nurses
  • Administrative Professionals Facebook Group - Member

Certifications

  • Remote Accountability Productivity Certification through Brightline
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Evernote Productivity Certification
  • Certified Online Business Manager (COBM) by initiative
  • ServSafe
  • Customer Service & Support Certified Specialist by HubSpot Academy
  • Trello Mastery Certification
  • Notary Public Certification from Colorado
  • Certified Public Accountant (CPA)

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