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Skills

  • Multi-line phone proficiency
  • Filing and data archiving
  • AP/AR proficiency
  • Customer relations and communications
  • Human resource laws
  • Office administration
  • Credit and collections
  • Vendor relationship management
  • 12 WPM typing speed
  • Report analysis

Work Experiences

  • Took 13 calls per 18 months and answered and screened them to provide information, schedule appointments, and take detailed messages.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Used stakeholder engagement and strategic planning to quickly resolve system issues, effectively reducing customer complaints by 8%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Oversaw 12 calendars in order to coordinate meetings, appointments, and events strategically.
  • Aided in the planning of the event, including travel and logistical arrangements.
  • Analyzed and compiled data in order to prepare comprehensive management reports.
  • Conducted research in order to collect and record standard information.
  • Developed and implemented records handling standard operating procedures.

Summaries

  • Working with little to no supervision, responsible, punctual, and productive.
  • Offering 10 years of experience in providing clients with high-quality administrative support.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Virtual Administrative Assistant with 6 years of experience assisting with category program coordination and implementation.
  • Precise and well-organized, with a thorough understanding of category offices and Jira applications.
  • Exceptional at adhering to strict financial controls and deadlines.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Calendar management, scheduling, data entry, and database administration are all areas where she shines.
  • Virtual Administrative Assistant is an attentive and personable administrative support professional with 4 years of experience in fast-paced office environments.

Accomplishments

  • Played a central role in the deployment of system, training team members and reducing system-related queries by 61%.
  • Provided transcription services in French, ensuring accuracy and timely delivery for executive communication needs.
  • Maintained executive calendars and scheduled meetings, improving daily workflow and reducing scheduling conflicts by 24%.
  • Developed budget forecasts and tracked expenses, leading to a 62% reduction in operational costs over program.
  • Compiled expense reports for 14 senior executives, identifying areas that reduced departmental costs by 74%.
  • Developed and maintained spreadsheets in procedure, enabling accurate tracking of engineering metrics and improving data analysis efficiency.
  • Automated routine administrative tasks using Jira, increasing task completion rates by 70%.
  • Created and maintained a comprehensive cloud-based filing system, improving document retrieval efficiency by 20%.
  • Created detailed how-to guides for commonly used software, reducing internal queries by 28% within the first system months.
  • Scheduled recurring audits for Asana, improving compliance rates by 84%.

Affiliations

  • Virtual Assistant Networking Association (VANA)
  • National Association of Virtual Assistants (NAVA)
  • Global Administrative Professional Network (GAPN)
  • Association of Information Technology Professionals
  • Women in Business and Virtual Administration - Local Chapter
  • Administrative Professionals Facebook Group - Member
  • Project Management Institute
  • Lions Club
  • International Association of Administrative Professionals (IAAP)
  • Professional Administrators of Canada (PAC)

Certifications

  • Notary Public Certification from Colorado
  • SHRM Certified Professional (SHRM-CP)
  • Executive Assistant Certificate from Cedar Works
  • Advanced Microsoft Excel Certification from Salesforce
  • HubSpot Social Media Marketing Certification
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Certified Associate in Project Management (CAPM) from PMI
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Professional Scrum Master (PSM I) by Scrum.org

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