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Skills

  • Claims Dispute Resolution
  • Customer service
  • Problem resolution
  • Client needs assessment
  • Customized Coverage Plans
  • Business development in underserved markets
  • Experian Transact SM
  • Communications
  • Key account management
  • Customer satisfaction improvement

Work Experiences

  • Achieved a $2 account increase.
  • Analyzed emerging market trends.
  • Collaborated with sales and underwriting teams.
  • Achieved growth over 6 months.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Collaborated on the implementation of an agile-based underwriting framework, radically reducing time-to-policy issuance by 5 days.
  • Assessed and analyzed complex financial statements to make data-driven underwriting decisions, reducing risk exposure by 15%.
  • Achieved Innovation Award for customer excellence in 2022.
  • Oversaw the delivery of program project by framework team, which resulted in metric.
  • Successfully closed an average of 16 loans every month.

Summaries

  • Clear understanding of data analysis and cross-functional collaboration as well as process improvement training.
  • Accomplished in streamlining underwriting protocols, which improved operational efficiency and reduced decision-processing time by 77%, driving customer satisfaction.
  • Client-focused Underwriter.
  • Contributed to an increase in profitability.
  • Achieved 18% portfolio growth.
  • Achieved a 46% improvement in premium rates.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Key Accounts Underwriter is a multi-talented Key Accounts Underwriter who is consistently rewarded for planning and operational improvements.
  • Contributed to a 61% improvement in client satisfaction.
  • Strengths in project management and process improvement backed up by Miscellaneous training.

Accomplishments

  • Facilitated coordination between underwriting and claims departments, improving inter-departmental communication and reducing claim turnaround by 3%.
  • Realigned client policies with evolving industry standards, resulting in a 38% compliance rate increase.
  • Generated over $4 in premium savings for clients through customized underwriting strategies and effective risk mitigation.
  • Developed tailored risk management plans that contributed to a 77% reduction in claim losses over a 9-year period.
  • Proactively identified coverage gaps in client policies, reducing the risk exposure by 33% and improving underwriting efficiency.
  • Implemented Salesforce CRM to improve tracking of key accounts, increasing customer outreach efficiency by 43%.
  • Performed an analysis of high-risk clients, successfully reducing delinquent accounts by 47% with strategic renewal offers.
  • Led a cross-functional initiative to streamline policy renewals for key accounts, reducing turnaround time by 4 days and contributing to client retention.
  • Optimized underwriting protocols, resulting in a 44% increase in approval rate for small-to-medium business accounts.
  • Assisted with the review and approval of high-impact client submissions worth over $11, ensuring alignment with underwriting standards and risk tolerance.

Affiliations

  • International Council of Nurses
  • Association for Computing Machinery
  • European Federation of Insurance Intermediaries (BIPAR)
  • Financial Planning Association (FPA)
  • International Association of Underwriting Professionals (IAUP)
  • International Association of Claims Professionals (IACP)
  • National Association of Insurance Commissioners (NAIC)
  • American Association of Insurance Services (AAIS)
  • Federation of European Risk Management Associations (FERMA)
  • American Marketing Association

Certifications

  • Certified Fraud Examiner (CFE)
  • Key Account Management in Insurance from metric
  • Insurance Regulatory Compliance Certification from standard
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Associate in Claims (AIC)
  • Certified Information Systems Auditor (CISA)
  • Associate in Reinsurance (ARe)
  • Master's Certificate in Insurance Portfolio Management from program

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