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Skills

  • Computer literate
  • Human resources knowledge
  • Regulatory compliance understanding
  • Strategic planning and execution
  • Relationship development
  • Internal auditing
  • Reporting familiarity
  • MS Office
  • Customer satisfaction
  • Microsoft Office

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Identified
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Established
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • In charge of day-to-day operations and equipment maintenance in the framework department.
  • Responded quickly to customer concerns and resolved framework issues using strategic planning and budget management.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Advised
  • Used ServiceNow to accurately enter data into a batch ticketing system.

Summaries

  • Deputy Branch Manager is articulate and driven to succeed.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Over 5 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Professional with over 8 years of experience in project management and process improvement initiatives across the enterprise.
  • Focused on customer service
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Ambitious
  • Interpersonal skills are exceptional.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Leveraged high-level strategic planning to increase deposits portfolio by $11 in 18 months.
  • Directed cross-team initiatives that resulted in a significant operational cost reduction of 72% in 2019.
  • Created and maintained detailed financial reports, aiding in budget forecasting that improved branch financial health by 15%.
  • Formulated a security training program aimed at reinforcing bank protocols, reducing security breaches by 70% in 6 months.
  • Presented operational performance data to corporate leadership, contributing to strategic decision-making that grew the branch by 85%.
  • Advanced high client-compliance culture through targeted outreach initiatives that resulted in method improvement.
  • Led the creation of workflow optimization protocols, reducing operational overhead by 76% during 2020.
  • Ensured adherence to security protocols that reduced compliance incidents by 84% while maintaining a secure environment for both staff and clients.
  • Implemented a refined recruitment strategy, reducing the time-to-fill key positions by 10% and improving candidate quality.
  • Developed data-driven KPIs for regular monitoring of customer satisfaction and service utilization, improving customer retention by 16%.

Affiliations

  • Certified Branch Manager (CBM) from American Bankers Association
  • Jaycees
  • National Association of Federal Credit Unions (NAFCU)
  • Association of Information Technology Professionals
  • Association for Supply Chain Management (APICS)
  • International Association of Risk and Compliance Professionals (IARCP)
  • Bank Marketing Association (BMA)
  • International Association of Administrative Professionals
  • International Council of Nurses
  • Loan Officer Certification (LO) from the National Association of Mortgage Brokers

Certifications

  • Financial Risk Manager (FRM) - GARP
  • Advanced Branch Manager Training – Brightline
  • Certificate in Consumer Lending (CCL) – Harbor & Co.
  • Certified Cost Professional (CCP) – Harbor & Co.
  • Certified Retail Banking Specialist (CRBS) – Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Project Management Professional (PMP) - PMI
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)

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