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Skills

  • Budget development
  • Customer service
  • Coaching and mentoring
  • Project organization
  • Product development
  • Business Development
  • Scheduling
  • Sales strategy development
  • Delegation
  • MS Office

Work Experiences

  • Increased productivity by 3% while lowering staffing and operational costs.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every two years.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Employees were delegated system daily tasks, which streamlined daily progress and efficiency.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Implemented cutting-edge programs, such as the method program, to boost employee retention and reduce turnover.

Summaries

  • Accomplished executive with a demonstrated ability to drive organizational restructuring, resulting in $5 cost savings and a 50% employee retention rate during transitions.
  • Costs were consistently reduced while profits were increased.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • With 15 years of experience planning, leading, and improving quality assurance functions, I am an enthusiastic leader.
  • Known for leading category employees to complete standard tasks and for success in procedure industries.
  • Offering quality assurance and stakeholder engagement, meticulous leader and strategic planner with broad managerial acumen.
  • Dedicated to providing excellent process services and efficient conflict resolution.
  • Deputy Managing Director who is meticulous and has 14 years of method experience.
  • Achieved $4 cost savings.
  • Dedicated to learning, growing, and succeeding in Human Resources.

Accomplishments

  • Transformed company’s quarterly reporting process, reducing report generation time by 36% while increasing data accuracy by 26%.
  • Reduced annual operational costs by $168,000 million through process re-engineering and vendor renegotiation initiatives executed over 8 quarters.
  • Boosted customer satisfaction by 79% by establishing a robust customer feedback system that directly drove innovative product enhancements.
  • Facilitated acquisition of Brightline in the Southeast, aligning operational methodologies and achieving synergy savings of $93,000 million within 16 months.
  • Redefined customer service protocol, boosting Net Promoter Scores (NPS) by 70% and improving service resolution times by 18 days.
  • Standardized performance management processes across multiple business units, leading to 44% improvement in employee satisfaction surveys.
  • Led strategic negotiations with suppliers, cutting procurement costs by 51% while improving contract terms for long-term partnerships.
  • Successfully led cross-border negotiations resulting in strategic partnerships with key industry players in the West Coast, increasing the client portfolio by 15%.
  • Revamped investor relations strategy, resulting in a 64% increase in investor inquiries and improved satisfaction scores by 45%.
  • Achieved 35% revenue growth by identifying and pursuing new market opportunities in the West Coast, exceeding quarterly sales targets by 23%.

Affiliations

  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Association for Supply Chain Management (APICS)
  • Financial Executives International (FEI)
  • National Association of Investors Corporation (NAIC)
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • Global Human Capital Trends Network
  • Project Management Institute
  • American Management Association (AMA)
  • Council on Foreign Relations (CFR)

Certifications

  • Wharton Executive Program in Global Leadership
  • Executive MBA (process)
  • Certified Business Process Professional (CBPP)
  • Salesforce
  • ServSafe
  • Chartered Director (CDir)
  • Chartered Financial Analyst (CFA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Strategic Management Professional Certification (SMPC)

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