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Skills

  • Operational improvement
  • Problem resolution
  • Business Process Automation
  • MS Office
  • Delegation
  • Conflict resolution
  • Employee scheduling
  • Agile project management
  • Stakeholder engagement
  • Relationship development

Work Experiences

  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Meticulously reported issues to higher management, which resulted in category.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Employees were delegated method daily tasks, which streamlined daily progress and efficiency.
  • Oversaw a successful turnaround that resulted in the elimination of over $9 in debt in the past year.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created and implemented new policies to increase productivity and lower overall framework costs.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every several months.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Composed persona with a strong sense of motivation.
  • Costs were consistently reduced while profits were increased.
  • PM Operations Manager who is meticulous and has 18 years of system experience.
  • To drive improvements, streamlined and improved focused on motivating employees and working with a variety of personality types.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Veteran PM Operations Manager with exceptional workflow optimization and performance reporting abilities.
  • Customer-focused General Manager with 15 years of experience who is committed to expanding stakeholder engagement and project management.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Improved team productivity by introducing agile project management methodologies, reducing project completion timeframes by 39%.
  • Led a project team of 2 in implementing a new Jira system, reducing downtime by 49%.
  • Collaborated with IT to roll out a company-wide CRM system, improving customer relationship tracking and increasing sales conversions by 85%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced an employee recognition program that enhanced team morale and decreased turnover by 20% within the first one year.
  • Developed key KPIs for tracking operational performance, contributing to an overall 60% increase in department efficiency.
  • Created and maintained a knowledge repository for internal/external stakeholders, improving onboarding speed by 68%.
  • Built and maintained relationships with key business stakeholders, resulting in 13% investment increase in department projects over two years.
  • Implemented a company-wide cost efficiency strategy that reduced operational expenses by 80% while maintaining service quality.
  • Enhanced project risk management by implementing a new risk assessment framework, reducing project overruns by 81%.

Affiliations

  • American Society of Safety Professionals
  • Association for Operations Management (formerly APICS)
  • International Facility Management Association (IFMA)
  • Association for Computing Machinery
  • Supply Chain Council (SCC) - SCOR Professional (SCOR-P) Certification
  • Jaycees
  • American Society for Quality (ASQ) – Certified Manager of Quality/Organizational Excellence
  • Institute of Industrial and Systems Engineers (IISE) - Member
  • International Association for Six Sigma Certification (IASSC)
  • Association for Supply Chain Management (APICS)

Certifications

  • Lean Six Sigma Green Belt Certification
  • CompTIA A+ Technician
  • CompTIA Security+
  • CompTIA Project+ Certification
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • Certified Manager (CM) from the Institute of Certified Professional Managers
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • PRINCE2 Foundation and Practitioner Certification

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