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Skills

  • Travel agency experience
  • Expense report reconciliation
  • Budgeting and cost control
  • Itineraries
  • Lost and found processes
  • Cost reduction strategies
  • Conflict resolution
  • Overseas tours
  • Item transport
  • VIP services

Work Experiences

  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Achieved error rates below 33%.
  • Achieved a 23% improvement in overall travel experience.
  • Achieved data transparency.
  • Was able to provide services quickly and with a high level of accuracy.
  • Worked with a variety of team members to ensure that guest requests were handled correctly and promptly.
  • Elicited feedback from guests via questionnaires in order to assess levels of satisfaction.
  • Used QuickBooks and HubSpot systems to find the most cost-effective travel accommodations for clients.
  • Escorted guests to their rooms and transported their belongings.
  • Kept all of the staff's passports, visa information, and other paperwork up to date and organized so that they could easily access and use it.

Summaries

  • Looking for a position as a manager at a reputable hotel or resort.
  • Ambitious
  • Working at various high-end hotels and resorts, I am an efficient and effective guest room attendant.
  • Desiring a position as a member of a dynamic cabin crew.
  • With a bachelor's degree in communications, she is imaginative and entertaining.
  • Dedicated Travel Coordinator with over 3 years of experience in the hospitality industry and extensive knowledge of stakeholder engagement.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • Cabin crew member with more than 8 years of experience in the aviation industry.
  • Looking for a job as a Ramp Agent with a well-known company.
  • Interested in working as a part-time ramp agent for a national airline services company.

Accomplishments

  • Integrated a new travel management software that improved booking time by 33% and simplified employee travel requests.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced total travel planning time by 80% by implementing streamlined scheduling procedures and standardizing bookings across departments.
  • Executed cost-saving measures by consolidating travel to approved vendors, generating a budget savings of 19% over 2017.
  • Implemented a travel satisfaction survey after trips, helping enhance travel program participation by 82%.
  • Orchestrated complex multi-city itineraries across 2 time zones, eliminating scheduling conflicts and ensuring travel compliance.
  • Increased travel policy compliance by 82% through the development of trainings and clear communication regarding company travel expectations.
  • Successfully coordinated travel logistics for 2 international trips monthly, optimizing travel schedules with zero-delay in departure for key executives.
  • Recovered $15 through the identification of unused airline credits and negotiated refunds with travel vendors.
  • Served as the primary point of contact for urgent travel changes, resolving 67% of travel issues within 24 hours.

Affiliations

  • International Council of Nurses
  • International Association for Travel Management (IATM)
  • International Hotel & Travel Association (IHTA)
  • Association for Computing Machinery
  • International Women's Travel Center (IWTC)
  • American Society of Travel Advisors (ASTA)
  • American Society of Administrative Professionals (ASAP)
  • The Travel Institute - Certified Travel Associate (CTA)
  • Society for Human Resource Management (SHRM) – Travel Liaison Chapter
  • National Business Travel Association (NBTA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certificate in hospitality and tourism
  • Risk Management in Corporate Travel Planning Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Protection Officer (CPO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Airline Booking & Reservation Systems Certification - Power BI
  • Expense Management Specialist (EMS) - Brightline
  • Online Travel Management Software Accreditation - Workday
  • Cisco Certified Network Associate (CCNA)

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