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Skills

  • Product expertise
  • Nail treatments
  • Relationship building and management
  • Cosmetics sales expertise
  • Loyalty program optimization
  • Scalp treatments
  • Active listening techniques
  • Niche product knowledge certifications
  • Determining customer preferences
  • Texturizing services specialist

Work Experiences

  • Styled hair for 11 large events, such as annual fashion shows and special hair expos over the course of one year.
  • Advised clients on Estee Lauder skincare routines.
  • Achieved an average increase of $2 quarterly.
  • Achieved Employee of the Year for highest sales growth in 2017 by utilizing advanced customer relationship strategies and personalized beauty consultations.
  • Increased my client base by 9% through direct referrals.
  • Scheduled over 15 daily customer appointments in Jira.
  • Used scissors, trimmers, clippers, razors, and brushes, resulting in a 5% customer satisfaction rate on over 15 customers.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase Adobe Creative Suite sales by 12%.
  • Increased return customers by 8% through cutting, coloring and styling clients' hair with precision.
  • Introduced the salon to alternative hair therapies involving natural products to bring in over 9 new clients.

Summaries

  • For the comfort of our customers, we are committed to keeping our workspaces clean and professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Willing to work long hours to ensure that customers are satisfied and that initiative receives personalized attention.
  • Client requests are known to be translated into personalized results.
  • Inspired by a passion for aesthetic improvement and a desire to provide excellent customer service.
  • Accomplished Estee Lauder Beauty Advisor.
  • Accomplished Estee Lauder Beauty Advisor known for increasing upsell opportunities by 26% through intuitive client consultations and personalized recommendations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Estee Lauder Beauty Advisor is a multi-talented Estee Lauder Beauty Advisor who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Successfully implemented a customer loyalty program that improved repeat business by 85% within two years.
  • Handled complex customer complaints with compassionate communication and effective product solutions, resolving issues with a 42% satisfaction rate.
  • Developed and executed personalized beauty consultations to match clients with Estee Lauder products, leading to a 70% increase in daily sales.
  • Trained a team of new beauty advisors, resulting in a 53% improvement in overall sales performance and exceptional customer service.
  • Implemented systematic customer feedback collection during purchase, improving insights on straight-line brand loyalty by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved standard which led to framework.
  • Developed specialized skincare regimes for clients, providing high-value consultations that grew skincare product sales by 42%.
  • Delivered product knowledge training to 6 team members, improving staff product expertise and increasing overall team productivity by 25%.
  • Nurtured VIP clients through personalized beauty consultations and exclusive offers, leading to a 23% increase in premium product sales.

Affiliations

  • Project Management Institute
  • American Marketing Association
  • Beauty Industry Professional Networking Group
  • Makeup Artists and Hair Stylists Guild (IATSE Local 706)
  • Customer Experience Professionals Association (CXPA)
  • Association for Supply Chain Management (APICS)
  • Beauty Business Professionals Network
  • Lions Club
  • American Medical Informatics Association
  • Cosmetic Executive Women (CEW)

Certifications

  • Customer-Centric Cosmetics Sales Certification
  • Certified Retail Sales Professional - Raleigh
  • CompTIA Network+
  • Cosmetic Dermatology Certification (CDA)
  • Project Management Professional (PMP)
  • Sustainability in Cosmetics Certification - Lakeside Partners
  • Certified Public Accountant
  • Advanced Makeup Techniques Certification - Brightline
  • Advanced Skincare Solutions Certification - method
  • CompTIA A+ Technician

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