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Skills

  • Communications
  • Loan performance analysis
  • Client Satisfaction Improvement
  • Regulatory compliance
  • Loss protection
  • Policy development
  • Team building
  • Key performance metric monitoring
  • Delinquency rate management
  • MS Office

Work Experiences

  • Collaborated with insurers and auditors.
  • Collaborated with the underwriting team to rectify high-risk policies, reducing potential financial exposure by $13.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with the underwriting team.
  • Authored training materials that advanced department-wide understanding of underwriting protocols, leading to improved compliance by 83%.
  • Assisted in an internal audit of 2 policies and facilitated improved transparency and documentation, resulting in PMP compliance.
  • Conducted risk assessments for large commercial portfolios.
  • Achieved a 35% improvement in risk management precision.
  • Looked at the potential loss from a disaster, as well as the severity and frequency of possible losses.
  • Collaborated with insurers and auditors to review Asana policies, ensuring compliance and increasing client trust by 79% in 2020.

Summaries

  • Achieved a 29% reduction in approval times.
  • Within Miscellaneous, senior Quality Assurance Underwriter and outstanding performer in budget management and risk assessment.
  • Achieved Scrum Master compliance.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved internal and external compliance yearly.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Quality Assurance Underwriter with 10 years of experience in vendor management is eager to join Northwind.
  • Redesigning policies and procedures to resolve inconsistencies and prevent future occurrences was a success.
  • Quality Assurance Underwriter with 4 years of successful budget management and quality assurance experience.
  • Achieved a 73% reduction in turnaround time.

Accomplishments

  • Collaborated closely with risk management teams to improve financial risk assessments for high-risk accounts, decreasing potential losses by $11.
  • Facilitated weekly cross-functional reviews with underwriting and QA, increasing efficiency by 24% over the past year.
  • Led an initiative that successfully reduced claim discrepancies by 45% in two years, improving overall claim approval rates.
  • Reduced manual underwriting errors by integrating automation software into the workflow, saving 7 hours weekly.
  • Streamlined underwriting workflows by introducing new automation tools, cutting policy processing times by 13 hours weekly.
  • Consistently met or exceeded team KPIs by reducing loan turnover time by 64%.
  • Reduced non-compliance instances by 25% through rigorous adherence to underwriting guidelines and continuous staff training.
  • Resolved discrepancies in 3 high-risk policies, resulting in $5 in financial savings for the company.
  • Successfully reduced underwriting error rates by 25% by enforcing compliance with updated regulatory mandates.
  • Collaborated with team of 4 in the development of process.

Affiliations

  • Freemason
  • Underwriting Risk Management Forum - Presented initiatives aimed at decreasing underwriting processing times.
  • International Association of Insurance Supervisors (IAIS) - Contributed to conversations on harmonizing underwriting standards globally.
  • IT Assurance and Compliance Professionals Group (ITACPG) - Successfully implemented IT quality controls for underwriting software.
  • Jaycees
  • Chartered Property Casualty Underwriters (CPCU) Society - Completed designation in risk management and quality assurance practices.
  • Society of Human Resource Management
  • American Society for Quality (ASQ) - Implemented QA principles learned from completing a OSHA in quality assurance.
  • Quality Assurance and Underwriting Professionals Network - Collaborated on industry best practices for underwriting accuracy.
  • Institute of Internal Auditors (IIA) - Participated in training around internal audit processes related to underwriting accuracy.

Certifications

  • Certified Risk Analyst (CRA)
  • Certified Fraud Examiner (CFE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Associate in Risk Management (ARM)
  • Associate in Claims (AIC)
  • Financial Risk Manager (FRM)
  • Global Risk Management Certification for Underwriters – Portland
  • Certified Professional in Insurance Adjusting (CPIA)
  • Certified Quality Auditor (CQA) Meridian

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