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Skills

  • Customer retention strategies
  • Loss protection
  • Supervision
  • High-risk policy review
  • Delinquency rate management
  • Business Development
  • Documentation accuracy
  • Continuous improvement methodologies
  • Regulatory compliance
  • Compliance with state/federal laws

Work Experiences

  • Authored training materials.
  • Awarded President's Club for excellence in quality assurance.
  • Achieved consistent compliance with regulatory standards.
  • Analyzed 10 loan files monthly to ensure underwriting accuracy, decreasing rework by 55%.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Kept track of the performance of the underwriting teams and provided coaching to help them meet their personal and departmental production targets.
  • Addressed 7 underperformance cases.
  • Analyzed 17 loan files monthly.
  • Assisted in an internal audit of 2 policies.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Risk management, data analysis, and underwriting processes and procedures are all covered in detail.
  • Quality Assurance Underwriter with 17 years of experience in category insurance.
  • Quality Assurance Underwriter is a multi-talented Quality Assurance Underwriter who is consistently rewarded for planning and operational improvements.
  • Adapted to evolving regulations.
  • Achieved results over one year.
  • Achieved a 73% reduction in turnaround time.
  • Anticipated future risks.
  • Champion of workflow optimization who streamlined underwriting processes, leading to a 54% improvement in critical underwriting turnaround times.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 75% improvement in underwriting turnaround times.

Accomplishments

  • Recognized by senior leadership with the Excellence Award for ensuring policy accuracy and reducing claim denials by 35%.
  • Utilized a custom performance-monitoring dashboard to track and improve underwriter efficiency, enhancing productivity by 75%.
  • Consistently met or exceeded team KPIs by reducing loan turnover time by 64%.
  • Reduced non-compliance instances by 25% through rigorous adherence to underwriting guidelines and continuous staff training.
  • Achieved a 64% improvement in customer satisfaction by refining underwriting procedures in response to client feedback.
  • Created tailored risk analysis reports for over 17 accounts, resulting in more accurate approval decisions.
  • Collaborated closely with risk management teams to improve financial risk assessments for high-risk accounts, decreasing potential losses by $11.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved discrepancies in 3 high-risk policies, resulting in $5 in financial savings for the company.
  • Conducted regular audits of over 6 accounts to prevent potential compliance risks and enhance process integrity.

Affiliations

  • Women in Insurance Network (WIN) - Actively promoted the improvement of risk assessment approaches in the insurance industry.
  • Risk and Insurance Management Society (RIMS) - Updated on current trends in underwriting risk management and decision-making.
  • Underwriting & Claims Association - Exchanged knowledge on improving quality in claims and underwriting processes.
  • Association of Mortgage Experts (AME) - Specialized membership with focus on minimizing errors in mortgage risk assessments.
  • Society of Underwriting Professionals (SoUP) - Specialized in quality processes and insurance risk assessment.
  • Society of Human Resource Management
  • National Association of Mortgage Underwriters (NAMU) - Contributed to initiatives focused on mortgage risk mitigation.
  • Association for Computing Machinery
  • International Council of Nurses
  • Project Management Institute

Certifications

  • Certified Public Accountant
  • Associate in Reinsurance (ARe)
  • Mortgage Compliance Professional (MCP) – 2023
  • Certified Risk Analyst (CRA)
  • Accredited Mortgage Professional (AMP)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • ISO 27001 Information Security Management Certification
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Project Management Professional (PMP)

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