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Skills

  • Records maintenance
  • Healthcare performance metrics analysis
  • Employee wellness program development
  • Multidisciplinary case management
  • Long-term care compliance improvement
  • Acute and rehabilitative care
  • Staff performance evaluations
  • Policies and procedures
  • Clinical performance evaluations
  • Grant writing and external funding acquisition

Work Experiences

  • Addressed high readmission rates.
  • Delivered income records, balance sheets, and metric documents to the board to keep executives informed of all potential financial issues.
  • Achieved a 50% reduction.
  • Collaborated with the pharmacy department.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Increased revenue by more than $6 between 2021 and 2020.
  • Hired and recruited intelligent clinical and administrative staff to supplement the team's already impressive skill set.
  • Provided training to pharmacy interns as well as newly hired technicians.
  • Collaborated with vendors to negotiate service contracts, saving the company $8 annually while maintaining top-tier quality standards.
  • Achieved a 8-day reduction in average hospital stays.

Summaries

  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Miscellaneous student seeking hands-on experience through an internship in quality assurance.
  • Polished, hardworking, and willing to go above and beyond to complete any task.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Process, system, and process are all available.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Medical Care Manager.
  • Medical Care Manager and team leader with 7 years of experience in standard settings.
  • Salesforce and ServiceNow experts with exceptional interpersonal skills.
  • Effective at increasing revenue, team productivity, and policy compliance in order to keep the facility running at a profitable and sustainable level.

Accomplishments

  • Collaborated with external healthcare partners to streamline referral processes, increasing efficiency by 75% and enhancing patient satisfaction.
  • Developed standardized protocols for postoperative care, which reduced complications in the surgical recovery process and decreased re-admission rates by 28%.
  • Directed the optimization of workflows, improving patient throughput by 77% during peak operational hours.
  • Introduced a telemedicine program that expanded outpatient care access, increasing telehealth visits by 23% over two years.
  • Reduced unnecessary hospital readmissions by 51% through patient education programs and coordinated post-discharge services.
  • Designed and implemented a comprehensive staffing model that reduced overtime expenses by 74% over 13 months.
  • Implemented a risk management strategy that reduced malpractice claims by 75%, protecting the facility from significant legal exposures.
  • Managed the transformation of care pathways across clinical departments, resulting in a 83% reduction in operational inefficiency.
  • Increased coordination across multidisciplinary teams, improving communication and patient case resolution time by 34%.
  • Collaborated with the IT department to enhance data security, achieving metric and reducing the risk of data breaches by 51%.

Affiliations

  • Member, Association of Healthcare Risk Management (ASHRM), Actively Engaged in Risk Mitigation Tactics
  • Advocate, Payers and Providers Advocacy Coalition in Healthcare, Facilitated Sessions on Negotiating Contracts
  • Lead, Cross-Disciplinary Collaboration Task Force, Improving Post-Care Follow-up Programs, Brightline, 2015
  • Member, Case Management Society of America (CMSA), 2024 – Present
  • Active Member, National Association for Healthcare Quality (NAHQ), Focusing on Standardization of Care Processes
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS) - 2019
  • Participant, Institute for Healthcare Improvement (IHI) Open School Courses, Focus on Quality Management in Patient Care
  • Affiliation with Professional Association of Health Care Office Management (PAHCOM), 2024-Present
  • Active Volunteer, American Red Cross, Chicago, 2022-Present
  • Board Member, Ohio Nurses Association, Ensuring the Effective Implementation of initiative

Certifications

  • Certified Professional in Healthcare Information & Management Systems (CPHIMS)
  • Certified Patient Care Technician (CPCT/A) - Jira
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Board-Certified Patient Advocate (BCPA) - category
  • Certified Health Care Manager (CHCM) - Austin
  • Board Certification in Healthcare Management (ACHE)
  • Association for Project Management (APM)

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