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Skills

  • Budgets
  • Operations management
  • Proficiency in team leadership
  • Positive learning process
  • Product ordering
  • Territory Sales Experience
  • Codes reviewing
  • MS Office
  • Aging reports analysis
  • Cash application

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Consulted with clients to resolve issues and provide ongoing support after sales and contract signings.
  • Achieved results in under one year.
  • Achieved 51% target revenue increase.
  • Gathered and assessed credit information on potential customers.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Framework helped me achieve $42,000.
  • Achieved a 45% adoption rate.
  • Developed strong client relationships by serving as a liaison between the customer service and sales teams.

Summaries

  • Achieved a 33% contract renewal rate.
  • Accounts Receivable Specialist with 5 years of experience in the accounts receivable department.
  • Innovative and forward-thinking worker who can solve problems creatively and efficiently.
  • Competent Accounts Receivable Specialist with 4 years of experience in high-volume environments performing all accounts receivable functions.
  • Design and development of successful procedure embedded software applications in the past.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Tenacious manager with a strategic and analytical approach to problem-solving, customer acquisition, and profit goals.
  • Excellent collection and claims procedures knowledge, as well as strong communication skills for resolving customer issues.
  • Clear understanding of data analysis and risk assessment as well as data analysis training.
  • Achieved a 46% reduction in errors.

Accomplishments

  • Collaborated with finance and legal teams to update contract terms, resulting in a more favorable cash flow of 6 over three years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented
  • Implemented account management tools that led to a 65% decrease in average response time and improved client satisfaction scores.
  • Advised
  • Reduced
  • Established
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Created and executed account strategies, achieving a 53% retention rate among the top-tier clients and reducing turnover.
  • Resolved

Affiliations

  • Account-based Marketing Consortium (ABMC)
  • Association for Strategic Planning (ASP)
  • Society of Professional Account Management
  • Society of Human Resource Management
  • International Association for Contract and Commercial Management (IACCM)
  • Account Management Professionals Association (AMPA)
  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Institute of Management Accountants (IMA)
  • Technical Account Management Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Strategic Account Manager Certification (SAM) - SAMA 2018
  • Salesforce
  • Salesforce Certified Platform App Builder – 2018
  • CompTIA Network+
  • Customer Retention and Loyalty Certification - Summit Group, 2016
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • Salesforce Certified Administrator - 2016
  • Sales Enablement Practitioner Certification - Sales Enablement Society 2023

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