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Skills

  • Conifers expert
  • Business operations
  • Autism spectrum awareness
  • Incident escalation
  • Limbing and pruning specialist
  • Interpersonal communications
  • Exceptional sense of aesthetics
  • Expert in system
  • MS Office
  • Literacy skills

Work Experiences

  • Made a proposal
  • Had planned ahead.
  • Evaluated submitted class assignments, assigned grades, and reviewed work with struggling students in order to increase their chances of success.
  • Procedure stabilized skid trails, roads, and stream crossings.
  • Established
  • Started it.
  • Regular quizzes, tests, and assignments were used to assess student comprehension.
  • Reduced
  • Won
  • Ensured

Summaries

  • Ambitious
  • Fluent in both English and Spanish.
  • Professional with over 16 years of experience in project management and process improvement initiatives across the enterprise.
  • Collaborate with commercial lenders to achieve sales targets.
  • Classroom management, course planning, and behavior management are all top-notch skills.
  • Pragmatic
  • Service-driven
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Cross-functional collaboration and vendor management are promoted by an effective collaborator.

Accomplishments

  • Monitored and analyzed performance metrics from SAP, recommending actionable improvements that led to a 83% increase in overall system efficiency.
  • Proposed and implemented routine connection tests for AV equipment in classrooms, minimizing device failure occurrences during live sessions by 35%.
  • Maintained consistent operational readiness in standard for immediate response to network outages, reducing class interruptions by 50%.
  • Provided tier-1 technical support to Brightline employees, resolving 5 issues monthly with a 33% first-touch resolution rate.
  • Reduced system downtime for high-priority labs by proactively identifying hardware failures through periodic maintenance checks.
  • Documented and standardized troubleshooting procedures for Asana, reducing mean resolution time by 60%.
  • Assisted with the deployment and configuration of new computer systems for multiple engineering labs, improving overall system uptime by 47%.
  • Increased sales 13% over several months.
  • Assisted in developing training modules for Power BI, enabling self-paced skill development for new users and reducing onboarding time by 51%.
  • Supported the successful transfer of legacy systems to new hardware, assisting in reducing data transfer errors by 54%.

Affiliations

  • Freemason
  • Cloud Computing Association – Tableau
  • Network Administrators Association
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • Association for Women in Computing (AWC)
  • Python Programmers Group – Atlanta
  • Society of Human Resource Management
  • Society for Technical Communication – IT Support Role
  • National Society of Black Engineers (NSBE) – IT & Tech Focus

Certifications

  • Apple Certified Support Professional (ACSP)
  • Google Professional Cloud Architect
  • CompTIA IT Fundamentals (ITF+)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE)
  • Microsoft Certified: Azure Administrator Associate
  • SHRM Certified Professional (SHRM-CP)
  • Certified Linux Administrator (CLA)
  • NIST Cybersecurity Framework (NCSF) Certification
  • CompTIA Security+

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