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Skills

  • Team management
  • Cold-calling persuasion
  • Confidential data handling (initiative)
  • Project organization
  • Team building
  • Conflict Resolution in High-Pressure Situations
  • Phone-based data collection
  • Process improvement
  • First Aid/CPR
  • Customer satisfaction analysis

Work Experiences

  • Achieved an average satisfaction rating of 31% from post-interview surveys.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Workday to one year customer locations.
  • Looked for industry trends on social media and through online sources.
  • Adjusted interviewing style based on participant feedback, improving the completion rate for challenging surveys by 31%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved high survey completion speed.
  • Achieved zero breaches or data loss.
  • Achieved a 72% boost in data accuracy.

Summaries

  • Talented professional in program field with 17 years of experience.
  • Achieved a 27% improvement in group-wide results.
  • Bilingual Telephone Research Interviewer fluent in procedure and method, expanding survey reach and improving completion rates in the Midwest.
  • Achieved high completion rates.
  • Adept at fostering participant rapport.
  • Adaptable Telephone Research Interviewer.
  • Adhered to strict initiative.
  • Motivated method professional who creates outstanding reports based on extensive data analysis.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Addressed participants' concerns regarding data privacy.

Accomplishments

  • Achieved a survey completion rate of 18% ahead of expected target dates while consistently maintaining positive feedback.
  • Adopted data validation techniques resulting in 79% fewer errors in post-interview data analysis.
  • Trained 2 new interviewers, enhancing team-wide survey completion rates by 68% and ensuring consistency in question deliverance.
  • Attained Six Sigma for advanced interviewing techniques, applying best practices to maintain neutrality and boost response relevance.
  • Overhauled data entry procedures that eliminated redundant manual work and raised accuracy in research findings by 37% points.
  • Managed and evaluated customer satisfaction levels using post-interview surveys that highlighted areas for improvement with 66% accuracy.
  • Improved customer feedback analysis process, offering actionable insights that increased the validity of research outcomes by 53%.
  • Instrumental in reaching 15% of respondents in difficult-to-reach demographics by refining outreach methods.
  • Reduced survey drop-off rates by 45% with effective respondent re-engagement strategies during interviews.
  • Collaborated with analytics teams to translate survey findings into actionable business insights that led to measurable improvements for clients.

Affiliations

  • American Society of Safety Professionals
  • Professional Development in Public Opinion Polling via Brightline
  • Lions Club
  • Society for Market Research Professionals (SMRP) Affiliate
  • Survey Research Center (SRC) Member, metric
  • American Association for Public Opinion Research (AAPOR) Member
  • Association for Computing Machinery
  • Membership: Insights Association
  • Member of Insights Research Group at Summit Group
  • American Marketing Association

Certifications

  • Certified Marketing Professional (CMP) - American Marketing Association (AMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Market Research Certification Program (MRCP) from the Marketing Research Association (MRA)
  • Research Ethics and Confidentiality Awareness (RECA) - Lakeside Partners
  • Certified Survey Researcher (CSR) - category
  • Customer Research Methodologies Certification - system
  • Performance Metrics & Analytical Tools for Survey Professionals - method
  • Survey Software Master Certification - process
  • Certified Business Analysis Professional (CBAP)
  • Certified Market Research Analyst (CMRA) - Summit Group

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