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Skills

  • Vendor relationship management
  • Process improvement
  • Recruitment
  • Client relationship building
  • Health and safety compliance
  • MS Office
  • Team building
  • Business operations
  • Kitchen equipment operation and maintenance
  • Team management

Work Experiences

  • Cut order errors by 62%.
  • Achieved a 37% reduction in staff turnover.
  • Decreased prep times by 73%.
  • Created and structured SOPs (Standard Operating Procedures) for all catering operations, reducing errors and service delays by 76%.
  • Created scalable staffing solutions for seasonal events, resulting in a 83% reduction in overtime, while meeting client demands seamlessly.
  • Conducted training within 2015.
  • Plan and designate shifts and hours for 9 employees' schedules.
  • Kept the kitchen clean and sanitary by following proper procedures and cleaning surfaces and equipment on a regular basis.
  • Acquired 17 large corporate clients.
  • Checked prices and placed orders for food, kitchen appliances, and supplies.

Summaries

  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Years of progressive leadership experience 12
  • Customer experience is known to be enhanced by this dynamic presence.
  • Trained in food preparation and handling, inventory management, and customer service.
  • Achieved zero violations across 8 inspections.
  • Efficient Catering Operations Manager with over 3 years of experience in system and method service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Exceptional budget management resulted in a savings of 17% in three years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Catering Operations Manager with more than 11 years of experience in food service and progressive leadership.
  • Achieved 54% higher client satisfaction ratings.

Accomplishments

  • Resolved product issue through consumer testing.
  • Enhanced client relationships by proactively conducting post-event feedback sessions, achieving a 44% increase in referral-based business.
  • Developed and executed tailor-made catering proposals, which contributed to the 67% increase in high-profile event bookings.
  • Collaborated with cross-departmental teams to improve client communication workflows, reducing planning-to-delivery times by 57%.
  • Led cultural awareness training with food service staff, ensuring that culturally-specific dietary needs were met for all client groups.
  • Redesigned catering service operations across multiple locations, improving operational consistency by 77%.
  • Documented and resolved category which led to standard.
  • Partnered with marketing and sales teams to create promotional catering packages, resulting in a 39% client base expansion.
  • Boosted event participation by strategically introducing interactive food stations tailored to event themes, resulting in an additional 33% revenue growth.
  • Created a standardized event checklist that reduced setup delays by 24% and ensured better on-site execution of catering services.

Affiliations

  • Project Management Institute
  • National Association of Social Workers
  • National Restaurant Association (NRA)
  • Association for Supply Chain Management (APICS)
  • Completed Online Catering Courses in Collaboration with HubSpot
  • International Association of Administrative Professionals
  • National Kitchen & Bath Association (NKBA)
  • American Marketing Association
  • Member of Business Management Institute (BMI) for Management Development in Hospitality
  • American Medical Informatics Association

Certifications

  • Foodservice Management Professional (FMP) - National Restaurant Association
  • Certificate in Food Allergy Management - initiative
  • National Restaurant Association Certificate of Completion in Marketing and Promotions
  • Certificate in Sustainable Catering Practices - framework
  • Allergen Awareness Certificate - Accredited by Washington
  • Certified Hospitality Educator (CHE) - metric
  • Master Catering Professional Certification - method
  • Certified Event Management Professional (CEMP) - framework
  • Certified Public Accountant (CPA)
  • Certified Professional in Catering and Events (CPCE) system

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