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Skills

  • Content localization for different cultural norms
  • Medical terminology knowledge
  • Error-free live language interpretation
  • Bilingual training program development
  • Escalated issue resolution in bilingual environments
  • International sales support
  • Service standard compliance
  • Data entry
  • Stocking and replenishing
  • Conflict resolution in a bilingual setting

Work Experiences

  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Facilitated initiative orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Increased the team's revenue by over $13 in sales.
  • Kept up to date on product and service changes.
  • Provided ongoing guest service, which included SAP recommendations.
  • Used a POS system to itemize and total the purchases of 11 customers.
  • Provided clients with basic technical support for a variety of procedure company products.
  • Created and maintained a detailed database to develop promotional sales.
  • Continually improved my sales abilities and product knowledge in order to provide excellent service and meet quotas.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.

Summaries

  • Offering 5 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Very knowledgeable about Asana, as well as standard competitors and offerings.
  • Dedicated to achieving established targets and team goals and has a track record of success.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Clear understanding of team leadership and client relations as well as risk assessment training.
  • Fluent in French. Personable and professional communicator.
  • Salesforce expert with experience in client relations services.
  • Bilingual Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.
  • Achieved success in providing unsurpassed customer service.
  • Bilingual Representative is a multi-talented Bilingual Representative who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Implemented bilingual call scripts that increased first-call resolution rates by 57%, promoting a higher service efficiency in 2022.
  • Collaborated with team of 4 in the development of category.
  • Reduced processing time of bilingual service requests by 34% by using proactive communication during high-demand periods.
  • Documented and resolved procedure which led to method.
  • Bilingual email and chat support led to a 64% drop in customer complaints and increased overall customer service satisfaction ratings in 2022.
  • Provided bilingual support within a 7-member team, contributing to the successful completion of cross-departmental metric project ahead of schedule by 65%.
  • Employing cultural awareness, successfully mediated 18 bilingual customer conflicts, reducing escalation rate by 31%.
  • Collaborated across 15 departments to build a bilingual FAQ system, which reduced ticket volume by 63% within the first one year.
  • Consistently performed in the top 53% of the team by resolving 16 bilingual cases within established SLAs.
  • Reduced call wait times by 32% by managing high-volume service queue and triaging bilingual customer inquiries more efficiently.

Affiliations

  • Jaycees
  • Association of Information Technology Professionals
  • American Translators Association (ATA)
  • Project Management Institute
  • Society for Technical Communication (STC) - Multilingual UX Chapter
  • Interpreter Certification in Legal Settings (Court, Contracts, etc.) from category
  • Voice of Customer (VoC) Training for Multilingual Markets
  • National Association of Social Workers
  • Toastmasters
  • International Multi-Language Administrative Support Association

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Fluent in Japanese and Spanish: Professional Proficiency Certification
  • Certified Global Business Language Specialist - Northwind
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Technical Support Professional - Multilingual Customer Focus
  • Project Management Professional (PMP)
  • Certified Customer Engagement Specialist for Multilingual Teams
  • Certified Legal Interpreter (CLI) - Columbus
  • Google Analytics Certified (Bilingual Reporting Focus)

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