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Skills

  • Team collaboration
  • Order delivery practices
  • First Aid/CPR
  • Sandwich preparation
  • Inventory organization
  • Process optimization
  • Performance tracking
  • MS Office
  • Sales forecasting
  • Communications

Work Experiences

  • Communicated performance metrics.
  • Provided 11 nutritious meals to students at metric school on a daily basis.
  • Organized work areas to promote efficiency and set a good example in the kitchen.
  • Cut customer wait times by 44%.
  • Collaborated with system to introduce eco-friendly packaging, resulting in a 52% reduction in plastic waste.
  • Achieved a 61% reduction in plastic waste.
  • Achieved a 66% customer satisfaction score.
  • Promoted products by making recommendations and promoting specials, resulting in a 9% increase in daily sales.
  • Analyzed weekly sales trends.
  • Boosted concession revenue by 35%.

Summaries

  • To provide excellent service, I'm used to paying close attention to the smallest details and maintaining a strong commitment to quality.
  • Conducted excellent team training programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved zero accidents over 3 years.
  • Experienced Concession Stand Leader food service professional with attention to detail.
  • Adept at scheduling and overseeing maintenance, reducing downtime on key equipment by 17% and ensuring smooth operations during peak hours.
  • Analyzed sales trends.
  • A meticulous fast food team member is looking for a new position where she can apply her extensive knowledge of data analysis and workflow optimization.
  • Adept at scheduling maintenance.
  • Concession Stand Leader is a multi-talented Concession Stand Leader who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Regularly assisted kitchen staff with food prep during peak hours while simultaneously managing customer orders, ensuring no delays.
  • Developed a cleaning and sanitation schedule that maintained a 57% compliance rate with all health and safety guidelines.
  • Overhauled the employee scheduling system, reducing labor costs by 54% without compromising service quality.
  • Trained 9 concession staff members on new technologies and procedures, contributing to an 15% increase in efficiency during large events.
  • Collaborated with the marketing team in executing promotional deals, which led to a 43% rise in concession stand traffic during major events.
  • Resolved product issue through consumer testing.
  • Partnered with quality assurance teams to conduct internal audits, resulting in zero safety violations during procedure.
  • Ensured timely food preparation during events, maintaining a consistent turnaround time of 5 minutes per order.
  • Organized and led pre-event team meetings to discuss key strategies for maintaining smooth operations during high-traffic events.
  • Executed revenue-boosting promotions tailored to specific audience demographics, growing average ticket size by 81%

Affiliations

  • Hospitality Management Association – method
  • National Association of Social Workers
  • Lions Club
  • American Marketing Association
  • Event and Arena Marketing Conference (EAMC)
  • Young Hospitality Professionals Network – 2024
  • Rotary International
  • Local Chamber of Commerce Food Advisory Committee – Boston
  • Statewide Event Staff Association – Illinois
  • National Independent Concessionaires Association (NICA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Cash Handling & Accuracy Certification by standard
  • Certified Hospitality Supervisor (CHS) by the American Hotel & Lodging Educational Institute
  • Certified Customer Service Professional (CCSP)
  • Point of Sale (POS) System Training Certification – procedure
  • Microsoft Certified Systems Engineer (MCSE)
  • Leadership and Management in Hospitality Certificate – Cornell University 2020
  • National Registry of Food Safety Professionals Food Manager Certification
  • Foodservice Management Professional (FMP)

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