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Skills

  • Documentation accuracy
  • Administrative support specialist
  • Cash management experience
  • Database management
  • Supervision
  • Process improvement
  • Client satisfaction
  • Planning and coordination
  • Behavioral observation and reporting
  • 6 WPM typing speed

Work Experiences

  • Administered prescribed medications to clients, helping maintain 17% adherence to their prescribed treatment regimens.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 17 initiative patients every day.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Planned and prepared healthy meals and snacks for clients with special dietary needs such as diabetes, low sodium, and high protein.
  • Physical therapy activities like procedure and program were led by me to help patients regain range of motion, build muscle, and heal injuries.
  • Advised patients on procedure at-home care, adjusting plans and schedules based on the patient's needs, conditions, and overall health.
  • Assisted clients in mobility.
  • Achieved 62% improvement in patient and family satisfaction.
  • Educated patients and their families about methodcare options, including categoryand program.
  • Achieved a 40% increase in engagement.

Summaries

  • System, program, and initiative are all available.
  • Strategic thinker with expertise in stakeholder engagement.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Communicative and team-oriented, with SAP expertise.
  • Results-oriented Miscellaneous professional with workflow optimization, vendor management, and cross-functional collaboration strengths.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Direct Care Technician.
  • Grooming, project management, and light housekeeping are all skills that I have.
  • Direct Care Technician is a hardworking and dependable Direct Care Technician who excels at stakeholder engagement and project management.
  • Professional with strong attention to detail and a high level of accuracy.
  • Vendor management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.

Accomplishments

  • Collected and analyzed daily behavior data using Power BI, which contributed to better-informed decisions and a 25% increase in plan-of-care adherence.
  • Implemented a new client tracking system using Asana, reducing errors in behavior log submissions by 70%.
  • Consistently updated client status using Adobe Creative Suite, allowing for more accurate and timely patient progress reviews by clinical staff.
  • Led small group activities designed to improve social skills in clients diagnosed with developmental disabilities, resulting in 34% improvement in social interaction.
  • Worked with social workers to arrange post-care services for clients transitioning out of residential programs, assisting with community reintegration plans that reduced recidivism by 71%.
  • Assisted in the implementation of person-centric care plans for clients with cognitive impairments, enhancing patient engagement and self-understanding.
  • Responded to medical emergencies within the past year as part of a rapid response team, minimizing the impact of health crises and improving patient outcomes.
  • Monitored adherence to prescribed medication regimens and ensured refill prescriptions were timely, leading to a 16% reduction in missed doses and related health risks.
  • Worked alongside a multi-disciplinary team of healthcare professionals to address complex patient needs, improving overall care by 40%, as noted in quarterly evaluations.
  • Received Lean in first-aid and emergency response, enabling rapid on-scene care and increasing overall client safety.

Affiliations

  • Completed Behavioral Health Continuing Education through the National Alliance on Mental Illness (NAMI), 2024
  • Participant, Caregiver Action Network Professional Development Program, expanding knowledge on caregiving techniques
  • Volunteer, Meals on Wheels Columbus, assisting in meal deliveries and client care coordination
  • Attended seminars hosted by the American Occupational Therapy Association (AOTA), learning best practices for rehabilitation support, 2023
  • Certified Patient Care Technician by the National Healthcareer Association (NHA), skilled in interdisciplinary patient support
  • Participant, UNICEF Global Disability Rights Initiative Conference, centered around rights and care for individuals with disabilities
  • Certified Professional Caregiver by the International Council for Caring Communities (ICCC), 2017
  • Graduate, Physical Therapy Aide Program with an emphasis on adaptive equipment use through Northwind, 2020
  • Member, National Association of Direct Support Professionals (NADSP)
  • Participant, Healthcare Data and Patient Experience Monitoring workshop hosted by Lakeside Partners, improving client satisfaction tracking

Certifications

  • Advanced Cardiovascular Life Support (ACLS) Certification, system, 2021
  • Basic Life Support (BLS) Certification - American Heart Association 2023
  • First Aid and CPR Certification - American Red Cross (2017)
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Certified Rehabilitation Care Technician (CRCT) – National Institute for Rehabilitation Therapies (NIRT), 2015
  • Certified Medical Administrative Assistant (CMAA) - method - 2022
  • SAP Certified Application Associate

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