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Skills

  • Implementation of safety training programs
  • Load capacity optimization
  • Incident resolution and aftermath reporting
  • Customer service
  • Supervision
  • Peak traffic flow management
  • Post-incident analysis and improvement proposals
  • Team management
  • Improvement tracking and reporting
  • Equipment downtime reduction

Work Experiences

  • Processed registrations while keeping operational policies and category standards in mind.
  • Collaborated with maintenance team to schedule routine inspections, minimizing equipment downtime and improving gear availability by 20%
  • Achieved results over a 2-month period.
  • Assumed responsibility for troubleshooting lift malfunctions during operation, resolving 17% of issues internally without third-party maintenance intervention.
  • Assisted in onsite management of incidents.
  • Avoided third-party maintenance intervention.
  • Achieved 70% improvement in overall employee engagement.
  • Achieved a 47% uptick in scheduling efficiency.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved results over 10-month period.

Summaries

  • Aligned procedures with industry standards.
  • Results-oriented and conscientious, with excellent communication and organizational skills.
  • Contributed to a 39% increase in overall team effectiveness.
  • Achieved a 70% operational cost reduction.
  • Achieved a 19% increase in lift operational success rates.
  • Boosted guest satisfaction.
  • Continuously improved safety protocol adherence.
  • Coordinated collaboration between maintenance and operations.
  • Accomplished Lift Operations Lead focused on accident reporting and resolution, ensuring compliance with mandatory safety certifications, and reducing downtime after incidents by 61%.
  • Adept at implementing safety protocols.

Accomplishments

  • Directed lift evacuation protocols multiple times annually to ensure operational readiness, improving overall evacuation time by 17 seconds.
  • Implemented training improvements, including on-the-job simulations for handling mechanical failures, which decreased operator error by 82%.
  • Ran lift safety drills and emergency simulations with operators, improving response times to incidents by 19%.
  • Resolved product issue through consumer testing.
  • Conducted pre-season testing and load certification checks on lifts, ensuring that all equipment met industry and resort compliance standards.
  • Led a team of 8 lift operators to maintain continuous lift operations during peak season, improving visitor satisfaction by 45%.
  • Initiated a resort-wide lift safety awareness program in collaboration with the safety department, contributing to zero reported lift accidents in 2020.
  • Collaborated with team of 12 in the development of process.
  • Created weekly reports detailing lift usage, incidents, and general stats to upper management, leading to informed, data-driven improvements in overall operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association of Information Technology Professionals
  • Professional Ski Instructors of America (PSIA-AASI)
  • International Snowmobile Hall of Fame (ISHOF)
  • Society of Human Resource Management
  • Society of Transportation and Ski Lift Operations
  • International Society of Ski Patrol Experts (ISSPE)
  • International Safety Equipment Association (ISEA)
  • Lift Maintenance Personnel Association (LMPA)
  • National Association of Occupational Safety and Health (NAOSH)
  • Mountain Operations School of Chicago

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR/AED Certified - American Red Cross or National Safety Council
  • Certified Supervisor/Manager for Ski Resort Operations - Beacon Labs
  • Certified Equipment Operator - American National Standards Institute (ANSI)
  • Cisco Certified Network Associate (CCNA)
  • Certified Ski Lift Operations Specialist (CSLOS) - National Ski Areas Association
  • First Aid/CPR Certified
  • Salesforce
  • Certified Lift Operator - National Ski Areas Association (NSAA)
  • Incident Command System (ICS) Certification

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