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Skills

  • High-volume guest throughput management
  • Incident resolution and aftermath reporting
  • Budgets
  • Equipment troubleshooting
  • First Aid / CPR certified (or willingness to obtain)
  • Improvement tracking and reporting
  • Project organization
  • Operational success rate quantification
  • Multilingual guest interaction
  • Lift system certification compliance

Work Experiences

  • Collaborated with maintenance team.
  • Achieved a 68% reduction in evacuation times.
  • Transported Microsoft Excel to two years customer locations.
  • Avoided third-party maintenance intervention.
  • Aligned with CPA compliance.
  • Assisted in the onsite management of accident and injury incidents, coordinating with emergency services and documenting reports to align with Six Sigma compliance.
  • Adhered to system.
  • Provided system documents in response to various people's requests for information.
  • Avoided potential fines worth $16.
  • Assisted in preparation for annual inspections and passed state/regulatory review with zero infractions in 2023, avoiding potential fines worth $10.

Summaries

  • Well-versed in relevant regulations and best practices.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at optimizing shift schedules.
  • Achieved a 16% increase in service ratings.
  • Adept at generating operational reports.
  • Achieved a 49% increase in guest satisfaction.
  • Adept at implementing safety protocols.
  • Achieved a 52% improvement in employee engagement.
  • Achieved a 72% improvement in system efficiency.
  • Contributed to key operational adjustments.

Accomplishments

  • Managed daily lift reports and maintenance logs, aiding in better resource allocation and contributing to a 64% lift uptime improvement.
  • Conducted pre-season testing and load certification checks on lifts, ensuring that all equipment met industry and resort compliance standards.
  • Led a team of 8 lift operators to maintain continuous lift operations during peak season, improving visitor satisfaction by 45%.
  • Worked with operations and safety teams to implement emergency protocols, ensuring the safe evacuation of an average of 17 passengers per lift emergency.
  • Collaborated with cross-functional teams to ensure compliance with resort-specific safety protocols, resulting in 16 consecutive seasons without a major incident.
  • Effectively communicated between front-line operators and management, ensuring immediate response to lift outages and reducing wait times by 52%.
  • Reduced lift repair costs by 44% by tracking real-time performance data and scheduling timely maintenance interventions.
  • Proposed and executed adjustments to operational shifts that helped maintain optimal lift availability even during unpredictable high-volume periods.
  • Resolved product issue through consumer testing.
  • Proposed new snow and weather response protocols that optimized lift operations by adjusting capacity and schedules based on real-time conditions.

Affiliations

  • Georgia Lift Operators Association
  • American Society of Safety Professionals
  • International Snowmobile Hall of Fame (ISHOF)
  • Team Leadership and Emergency Management Program
  • American Mountain Guides Association (AMGA)
  • Mountain Operations School of Chicago
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Society of Professional Ropeway Technicians (SPRT)
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Snow Operations Safety Training - Summit Group
  • Certified Risk Manager for Ski Area Operations - Brightline
  • Resort Management Certificate - Vantage
  • Basic Electrical and Mechanical Proficiency Certification - Meridian
  • Certified Aerial Work Platform Operator - Ironclad Systems
  • Certified Public Accountant
  • Certified Confined Space Entry Training - Meridian

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