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Skills

  • Report generation and analysis
  • Basic electrical troubleshooting
  • Regulatory compliance
  • Supervision
  • Preventive maintenance scheduling
  • Communications
  • Customer service and resolution
  • Safety measures and policies
  • Relationship development
  • Collaboration with city planners

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Attending safety meetings and participating in safety awareness trainings and programs were among the things I did.
  • Achieved this over several months.
  • Achieved a 30% first-call resolution rate.
  • Aligned service work with local infrastructure projects.
  • Collaborated with a team of 15 service workers.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Completed installations in one year.
  • Achieved a 13% rate of timely utility meter replacements.
  • Achieved positive feedback from 17% of customers.

Summaries

  • Boosted efficiency through Tableau-driven data analytics.
  • Having a lot of energy and the ability to stay calm in changing weather and environmental conditions.
  • Achieved budget savings of $10.
  • Utility Service Worker with 15 years of successful team leadership and budget management experience.
  • Achieved cost reductions.
  • Completed restoration in under 8 hours during emergencies.
  • Adept at managing utility pipeline replacements.
  • Achieved 17 injury-free days.
  • Achieved operational cost savings.
  • Achieved 21% under budget.

Accomplishments

  • Monitored field service performance and provided feedback that improved client satisfaction scores by 41%.
  • Played a key role in asset management, ensuring availability of crucial equipment during high-demand periods, resulting in 41% fewer service delays.
  • Troubleshot and resolved recurring issues with Workday equipment, leading to $18 savings annually for the department.
  • Developed and tested an innovative tool calibration system that increased accuracy and reduced field equipment errors by 64% %.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a routine equipment inspection process that decreased maintenance costs by $7 annually.
  • Assisted in the implementation of a customer feedback program, improving service response by 31%.
  • Resolved product issue through consumer testing.
  • Improved customer communication processes, reducing complaint resolution time by 30% through proactive service updates.
  • Led a cross-functional team to address utility service disruptions, reducing downtime by 15%.

Affiliations

  • National Association of Water Companies (NAWC)
  • American Society of Safety Professionals
  • Lions Club
  • Certified Utility Safety Professional (CUSP)
  • Toastmasters
  • Society of Human Resource Management
  • American Association of Safety Professionals (AASP)
  • Water Environment Federation (WEF)
  • Jaycees
  • International Council of Nurses

Certifications

  • Certified Stormwater Pollution Prevention Plan (SWPPP)
  • CompTIA Security+
  • Certifications for Pesticide Application in Georgia
  • Certified Water Efficiency Professional (CWEP)
  • OSHA 10-Hour Construction Safety and Health
  • Certified Energy Auditor (CEA)
  • SHRM Certified Professional (SHRM-CP)
  • Backflow Prevention Assembly Tester Certification
  • Certified Safety Health Official (CSHO)
  • Apple Certified Associate (ACA)

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