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Skills

  • First Aid/CPR
  • GPS and navigation software usage
  • Flatbed truck expertise
  • Regulatory compliance
  • DOT compliance reporting
  • MS Office
  • Lookout kit
  • Problem resolution
  • Load balancing and weight distribution
  • Efficient loading/unloading procedures

Work Experiences

  • Contacted customers to inform them of delayed delivery times, resulting in a 3% reduction in calls to support lines.
  • Achieved a 57% customer satisfaction improvement.
  • Communicated clearly with dispatchers and Trailer Drivers, providing up-to-date information such as estimated arrival times and current road conditions.
  • Developed and nurtured strong customer relationships through interpersonal, active listening, and standard skills.
  • Adapted to evolving regulatory changes, ensuring alignment with new framework regulations for cargo transportation without service disruption.
  • Accurately loaded custom-sized Microsoft Excel.
  • Collaborated closely with warehouse teams to accurately load custom-sized Workday, reducing product damage by 30%.
  • Kept in touch with the supervisor via phone and radio to get delivery instructions.
  • Double-checked the contents of inventory loads against the shipping documents.
  • Adapted to accidents and road closures.

Summaries

  • Advanced knowledge of cargo securing techniques.
  • Achieved zero preventable accidents.
  • Achieved 74% customer satisfaction scores.
  • Exceptional awareness of changing road and traffic conditions.
  • Achieved 26% fewer delays.
  • Individual with 2 years of safe driving experience and process experience.
  • Avoided last-minute repair costs by 25% %.
  • Dedicated transportation professional with a proven track record of towing cars, vans, and trucks of all sizes with a variety of hauling vehicles.
  • Defensive driving techniques have been taught to me.
  • Tow truck operator with extensive experience in completing voluntary and involuntary tows in a timely and safe manner.

Accomplishments

  • Utilized extensive knowledge of dry van and tanker vehicles to safely transport hazardous and non-hazardous materials without incident.
  • Serviced and managed a fleet of 8 trailers, reducing breakdowns and minimizing delivery disruptions to zero incidents in 2021.
  • Coordinated with dispatch and logistics teams to streamline loading processes, reducing load times by 71% and preventing shipment delays.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Contributed to a 47% decrease in transportation-related vehicle maintenance costs by performing routine servicing and preventive maintenance.
  • Worked collaboratively with dispatch using QuickBooks to provide real-time updates and resolve routing issues, improving on-time delivery performance.
  • Handled trailers and driving equipment up to procedure tons, contributing to smooth and efficient logistics operations without exceeding weight limitations.
  • Safely transported Adobe Creative Suite across 7 miles while adhering to strict safety protocols and highway regulations.
  • Maintained accurate freight billing and invoicing records, ensuring zero discrepancies in financial tracking of transported goods.
  • Conducted regular pre-trip and post-trip inspections, reducing costly equipment issues and increasing vehicle longevity by approximately 57%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • Rotary International
  • SkillPath Educational Seminars – Fleet Management Programs
  • National Safety Council (NSC) – Defensive Driving Programs
  • International Driver & Traffic Safety Association (IDTSA)
  • Certified Driver Instructor (CDI) Membership
  • State Department of Motor Vehicles (DMV) Commercial Driver Community
  • SmartWay Transport Partnership (EPA)
  • Professional Truck Driver Institute (PTDI)

Certifications

  • Commercial Driver's License (CDL) - Class A
  • First Aid and CPR certification - process
  • Certified Public Accountant (CPA)
  • Certified Load Securement Specialist (CLSS)
  • Cargo Securement Training Certification (CST)
  • Certified Transport Specialist (CTS) - North American Transportation Management Institute
  • CompTIA Security+
  • Certified Overweight/Heavy Vehicle Hauling Permit Navigation Specialist
  • Professional Truck Driver Institute (PTDI) Certification
  • Certified Public Accountant

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