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Skills

  • Materials storage
  • To-go order preparation
  • Event planning and coordination
  • Food running
  • Employee interaction
  • Brand management
  • Operational Support
  • Infant AED and CPR
  • Lost and found procedures
  • Corporate policies

Work Experiences

  • Cross-trained employees in all areas in order to meet the needs and expectations of customers.
  • Drove a 51% increase in returning customers.
  • Coordinated scheduling for a team of 11 staff.
  • Reviewed P&L statements to ensure that goals were met, and I recommended changes as needed each quarter.
  • Developed and maintained a comprehensive vendor database, reducing procurement time by 35% for internal and external event services.
  • Decreased wait times by 52%.
  • Developed a guest rewards program.
  • Cut overtime costs by 44%.
  • Adjusted procedures to maintain profit margin.
  • Compared attendance to previous years.

Summaries

  • Balances server loads, kitchen staff limits, and customer preferences.
  • Motivated Hospitality Coordinator exhibiting strength in critical thinking and problem solving.
  • Knows how to keep food service operations on track in terms of budget, quality, and performance.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Developed a rapport with management and staff by providing excellent service and engaging in personal interactions.
  • Within Travel and Hospitality, senior Hospitality Coordinator and outstanding performer in strategic planning and data analysis.
  • Finding new ways to exceed customers' expectations with personalized service on a regular basis.
  • Expert communicator dedicated to creating a positive, results-oriented team culture.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Capable of managing food, lodging, and travel to provide a seamless and world-class experience for guests.

Accomplishments

  • Guided the transition to a digital inventory system, cutting inventory reconciliation time by 15% and improving supply accuracy.
  • Oversaw logistics for 9 corporate events annually, resulting in a 62% increase in client retention through consistently high-quality event execution.
  • Collaborated with corporate partners to develop exclusive event packages, increasing corporate bookings by 23% year-over-year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led initiatives to optimize vendor sourcing and contract negotiations, achieving a 24% reduction in procurement costs for luxury guest amenities.
  • Designed and executed new training programs focusing on cultural sensitivity, resulting in a significant increase in positive feedback from international clients.
  • Analyzed guest service trends and implemented process improvements that led to fewer service complaints and a 47% boost in overall guest satisfaction metrics.
  • Improved conference facility turnover rates by scheduling efficient cleaning and reset procedures, increasing facility availability by 6%.
  • Coordinated efforts to ensure all audiovisual equipment functioned flawlessly during client events, securing repeat business from 15% of corporate clients.
  • Assisted in the development of pricing strategies for premium services, contributing to a 17% revenue growth in the high-end services segment.

Affiliations

  • Freemason
  • Events Industry Council (EIC) Sustainability Certification
  • Affiliate, Diversity in Hospitality Forum
  • Member, International Spa Association (ISPA)
  • Certified Hospitality Supervisor (CHS) - method
  • Hospitality Asset Managers Association (HAMA)
  • Accredited Hospitality Professional (AHP) - program
  • Society of Human Resource Management
  • Member, National Association of Black Hotel Owners, Operators & Developers (NABHOOD)
  • American Marketing Association

Certifications

  • Certified Wedding Planner (CWP) from Vantage
  • CompTIA Security+
  • First aid and AED
  • Certified hotel administrator
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Dining Room Associate (CDRA) by National Restaurant Association
  • Certified Protection Officer (CPO)
  • Hotel Industry Analytics (CHIA) Certification
  • Certified Hospitality Revenue Manager (CHRM) by AHLEI

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