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Skills

  • Pharmacy operations management
  • Project oversight
  • Financial auditing and reporting
  • Therapy programs
  • Stakeholder relationship management
  • Electronic Health Record (EHR) Systems Implementation
  • Compliance with healthcare laws and standards
  • Claims rejection minimization
  • Inventory and restocking
  • Immunizations

Work Experiences

  • Collaborated with department heads to implement a unified electronic health record system, reducing patient intake processing time by 81%.
  • Achieved results in the past year.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Increased patient satisfaction by 13% within several months.
  • Audited financial records.
  • Built a cross-functional team.
  • Achieved a the past year decrease in wait times.
  • Achieved a 28% productivity improvement.
  • Provided information on various immunizations to patients and patrons, including flu, DTaP, and HPV vaccines.
  • Achieved a 16% decrease in three years.

Summaries

  • Develop and lead an office staff that is productive and efficient.
  • Achieved results in 6 months.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Accomplished Regional Medical Practice Manager with over 15 years of experience overseeing multi-site operations, consistently driving a 82% increase in patient satisfaction across 4 locations.
  • Adept at recruiting top clinical talent.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Regional Medical Practice Manager with 14 years of successful cross-functional collaboration and performance reporting experience.
  • Risk assessment and vendor management experts.
  • Staff development that results in high-performing teams has been recognized.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.

Accomplishments

  • Successfully led accreditation efforts that resulted in CPA, bringing 14 locations into full compliance with state and federal regulations.
  • Collaborated with physicians to initiate a chronic care management program that improved patient outcomes and generated additional revenue of 57% annually.
  • Standardized patient intake and triage processes across 17 locations, improving first-touch resolution rates by 63%.
  • Led merger integration efforts, maintaining 85% patient retention while successfully aligning processes across the new organization.
  • Implemented a performance-based incentive program for the medical staff, increasing patient satisfaction scores by 53% and boosting staff engagement.
  • Negotiated vendor contracts, securing cost reductions of 63% on medical and office supplies, increasing overall budget efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Introduced a targeted marketing campaign, contributing to a 64% growth in new patient intake within two years.
  • Implemented a centralized scheduling system across 7 clinics, improving patient wait times by 56%.
  • Designed and implemented a new patient referral process that increased specialty referrals by 56% across 4 practices.

Affiliations

  • Jaycees
  • American College of Healthcare Executives (ACHE)
  • Toastmasters
  • Society of Women Engineers
  • Freemason
  • American Association of Physician Leadership (AAPL)
  • American Marketing Association
  • Institute for Healthcare Improvement (IHI)
  • Society for Human Resource Management (SHRM)
  • American Medical Informatics Association

Certifications

  • Certified Medical Practice Executive (CMPE) – Medical Group Management Association (MGMA)
  • Health Care Compliance (CHC) – Compliance Certification Board (CCB)
  • Certified in Healthcare Compliance (CHC) - Health Care Compliance Association (HCCA)
  • Certified Professional Coder (CPC) - AAPC
  • Certified Clinical Documentation Specialist (CCDS) - system
  • Certified Public Accountant
  • Accredited Health Care Fraud Investigator (AHFI) – National Health Care Anti-Fraud Association (NHCAA)
  • Lean Six Sigma Healthcare Transformation – Northwind
  • Certified Healthcare Administrative Professional (cHAP) – Elevating Administrative Professionals in Healthcare (EAP)
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)

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