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Skills

  • Healthcare provider recruitment and retention
  • Cost reduction strategies
  • Medical inventory management
  • Hiring and recruitment
  • Loss prevention management
  • Patient satisfaction analysis
  • Patient retention strategies post-merger
  • Training and mentoring
  • Clinic performance monitoring
  • Labor cost management

Work Experiences

  • Aligned with practice financial goals.
  • Increased patient satisfaction by 13% within several months.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.
  • Achieved a 28% productivity improvement.
  • Was in charge of a group of 4 pharmacy technicians.
  • Implemented billing best practices, which resulted in a significant reduction in accounts receivable delays.
  • Achieved a 53% reduction in complaints.
  • Audited financial records.
  • Boosted workflow efficiency by 76%.
  • Acted as the liaison between medical staff and corporate management.

Summaries

  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Accomplished Regional Medical Practice Manager with over 15 years of experience overseeing multi-site operations, consistently driving a 82% increase in patient satisfaction across 4 locations.
  • Achieved results over three years.
  • Pursuing a similar position that requires a lot of focus and dedication.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Risk assessment and vendor management experts.
  • Adept at reducing costs through risk management and inventory optimization strategies, achieving a 77% decrease in operating expenses and injuries across 17 years.
  • Strengths in budget management and strategic planning backed up by Healthcare training.

Accomplishments

  • Introduced a staff audit system leading to a 16% reduction in scheduling errors over 18 months.
  • Standardized patient intake and triage processes across 17 locations, improving first-touch resolution rates by 63%.
  • Facilitated monthly financial reviews with clinic managers, reducing unnecessary expenses by 68% and boosting profit margins.
  • Resolved product issue through consumer testing.
  • Led a team that successfully processed 9 patient records per month, ensuring HIPAA-compliant data management and reducing errors by 79%.
  • Analyzed patient satisfaction surveys to drive actionable improvements, increasing positive feedback metrics by 29% over the past year.
  • Led cross-functional teams to streamline billing processes, resulting in a 73% reduction in claim denials.
  • Designed and implemented a new patient referral process that increased specialty referrals by 56% across 4 practices.
  • Implemented a centralized scheduling system across 7 clinics, improving patient wait times by 56%.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • National Association of Healthcare Access Management (NAHAM)
  • American College of Healthcare Executives (ACHE)
  • International Council of Nurses
  • Rotary International
  • National Association of Community Health Centers (NACHC)
  • Global Health Council (GHC)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Electronic Health Record Association (EHRA)
  • International Association of Administrative Professionals
  • Society of Women Engineers

Certifications

  • Medical Office Manager Certification (CMOM) - program
  • Telehealth Professional Certification – American Telemedicine Association (ATA)
  • Certified Health Information Management (CHIM) – National Institute for Certification in Healthcare Information Technology
  • Health Care Compliance (CHC) – Compliance Certification Board (CCB)
  • Certified Healthcare Executive (CHE) - American College of Healthcare Executives (ACHE)
  • Certified Healthcare Practice Manager (CHPM) – Practice Management Institute (PMI)
  • First Aid/CPR Certified
  • Professional in Human Resources (PHR) – Human Resource Certification Institute (HRCI)
  • Certified Patient Service Specialist (CPSS) – Allied Health Sciences
  • ServSafe

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