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Skills

  • Process improvement
  • Behavior management strategies
  • Problem resolution
  • Business operations
  • Behavior mirroring
  • Client needs assessment
  • Advocacy in court and legal systems
  • Initiative equipment
  • Cultural competence and sensitivity
  • Crisis intervention strategies

Work Experiences

  • Advocated for children's rights in family court hearings.
  • Conducted comprehensive intake assessments, identifying high-risk children and developing immediate safety interventions in 17 cases.
  • Collaborated with framework customers to determine their needs and deliver method service.
  • Achieved 14% quicker interventions.
  • Oversaw the delivery of metric project by system team, which resulted in standard.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advocated for children’s placement in healthcare facilities.
  • Entered data into case records and updated them accurately.
  • Achieved 11% improvement in permanency rates across Raleigh.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Committed to improving safety and wellness among vulnerable children.
  • Collaborated with schools for appropriate learning environments.
  • Achieved a 63% reduction in crisis interventions.
  • Accomplished Children’s Targeted Case Manager.
  • Establishes a rapport with clients and assesses their needs in order to provide appropriate resources.
  • Children's Targeted Case Manager is a multi-talented Children's Targeted Case Manager who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved consistently successful child placements.
  • Client-focused case manager.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully coordinated legal, healthcare, and social service agencies to advocate for clients’ needs, resulting in positive legal outcomes for 3% of underrepresented children.
  • Conducted comprehensive biopsychosocial assessments for 10 at-risk youth, resulting in individualized treatment plans and improved mental well-being in 75% of cases.
  • Provided essential case management services for 7 children with developmental delays, ensuring that 28% of clients gained access to early intervention services.
  • Facilitated a multicultural client support group, addressing emotional regulation needs of diverse populations and reducing stress indicators by 55%, as measured by self-report surveys.
  • Collaborated with team of 4 in the development of program.
  • Directed referrals and coordinated wraparound services with external agencies, securing 2% ongoing support for foster youth transitioning to independent living.
  • Collaborated with school administrators to develop individualized education plans (IEPs), improving academic outcomes for children with special needs by 25%.
  • Trained in trauma-focused cognitive behavioral therapy (TF-CBT), enabling a 85% reduction in emotional dysregulation among treated clients.
  • Implemented proactive strategies in the coordination of services, preventing out-of-home placements in 65% of monitored cases over 2020.

Affiliations

  • American Medical Informatics Association
  • Lions Club
  • Association of Information Technology Professionals
  • American Association of Case Management (ACMA)
  • Society for Research in Child Development (SRCD)
  • American Counseling Association (ACA)
  • Parent-Child Interaction Therapy International (PCIT)
  • Child Trauma Academy (CTA)
  • Rotary International
  • National Federation of Families for Children's Mental Health (NFFCMH)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Mental Health First Aid (MHFA) Certification
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Youth Mental Health First Aid Instructor (YMHFA)
  • Certified Social Work Case Manager (C-SWCM) from the National Association of Social Workers
  • Apple Certified Associate (ACA)
  • Certification in Practice-Based Coaching (PBC)
  • Certified Case Manager (CCM)

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