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Skills

  • Compliance with RESPA regulations
  • MS Office
  • Problem resolution
  • Audit Readiness and Documentation Compliance
  • Client satisfaction monitoring
  • Escrow Standards
  • Proficient in 10-key
  • Moody's KMV CreditEdge
  • Organization
  • Closing Disclosure

Work Experiences

  • Scheduled seller and buyer closing appointments or arranged for document delivery for out-of-area closings.
  • Achieved a 73% year-over-year increase in referral-based business.
  • Communicated critical updates to all parties and stakeholders, ensuring consistent transparency throughout the escrow process.
  • Collaborated with real estate agents, lenders, and attorneys.
  • Closed 11 transactions in 6 months, achieving a 35% increase over the previous year’s results, driven by new client acquisition strategies.
  • Collaborated closely with buyers, sellers, and lending institutions to ensure timely disbursement of over $16 in loan proceeds per month.
  • Advised legal teams on compliance with new state escrow legislation.
  • Built a network of over 15 regional title agents and lawyers, giving the company a competitive edge in regional market closings.
  • Went over 8 financial statements in two years and reviewed them.
  • Achieved a 55% increase over the previous year’s results.

Summaries

  • Business-minded Senior Escrow Officer.
  • Senior Escrow Officer with 10+ years of title company escrow experience to expedite the closing process from contract acceptance to title insurance policy issuance.
  • Client-focused Senior Escrow Officer with extensive experience resolving title defects for both residential and commercial properties. Specializes in collaborating with legal and underwriting teams to increase close rates by 71%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Accomplished Senior Escrow Officer.
  • Complied with regulatory rules.
  • Adept Senior Escrow Officer with expertise in both commercial and residential properties, specializing in escrow management, contract negotiations, and title insurance. Trusted adviser for clients, improving customer satisfaction ratings by over 66%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Real Estate.
  • Consistently received excellent client feedback.

Accomplishments

  • Onboarded and mentored 14 new escrow officers, enhancing department capabilities and reducing training time by 43%.
  • Resolved complex escrow disputes and title defects through cross-functional team collaboration, increasing resolution efficiency by 70%.
  • Led an initiative to adopt system, improving document processing speed by 82% and enhancing team productivity.
  • Incorporated automation tools like QuickBooks, resulting in a 36% reduction in manual paperwork, ensuring faster closings.
  • Monitored and reconciled escrow accounts worth over $5, reducing financial discrepancies by 16%.
  • Implemented a process improvement that reduced escrow fund discrepancies to less than 51%, streamlining account reconciliation.
  • Collaborated with an interdepartmental team of legal, underwriting, and title agents to solve title disputes, ensuring a 28% defect-free closing rate.
  • Trained team of 5 escrow assistants on compliance with legal and regulatory requirements, reducing audit risks by 75%.
  • Expanded market share by signing agreements with 3 additional escrow clients, increasing transaction volume by 31%.
  • Improved client communication process, reducing inquiry response times by 19% and enhancing service quality.

Affiliations

  • Project Management Institute
  • Title and Escrow Industry Council
  • Certified Title and Escrow Specialist from the American Guild of Court Clerks
  • Freemason
  • Financial Services Compliance Association (FSCA)
  • International Council of Nurses
  • National Notary Association (NNA)
  • California Escrow Association (CEA)
  • American Land Title Association (ALTA)
  • Association for Titling Industry Professionals (ATIP)

Certifications

  • Accredited International Escrow Specialist (AIES) by Escrow Institute of Global Commerce (EIGC)
  • CompTIA Network+
  • Cisco Certified Network Associate (CCNA)
  • Leadership in Energy and Environmental Design (LEED) Accredited Professional through Green Business Certification Inc. (GBCI)
  • First Aid/CPR Certified
  • ServSafe
  • Notary Public Certification by North Carolina Department of Licensing
  • Certified Real Estate Title Closer (CETC) through National Title Insurance Company
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Real Estate Paralegal (CREP) by American Real Estate Law Association

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