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Skills

  • MS Office
  • Communications
  • Excellent communication skills
  • Consistently meets sales goals
  • Database administration
  • Superior organization ability
  • Workflow planning
  • Telecheck processing terminal experience
  • CyberMatrix software
  • Shipment processing

Work Experiences

  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Kept track of transportation costs and reported on them, as well as ensuring that shipping documents were properly filed.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Completed all daily tasks and special assignments in a timely and high-quality manner.
  • Organized metric meetings for 7 Store Support Managers and coordinated the availability of conference rooms for attendees every the past year.
  • Responded to customer calls in a timely and professional manner.
  • Kept an eye on security and dealt with incidents calmly.
  • Kept track of vehicles, schedules, and orders that were completed.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.

Summaries

  • Focused on customer service
  • Bringing 3 years of retail experience, including category and process specialty departments, to the table.
  • Store Support Manager with 16 years of successful workflow optimization and vendor management experience.
  • Innovative
  • Motivated Store Support Manager with a background in retail, fashion merchandising and customer service support.
  • Store Support Manager is articulate and driven to succeed.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Deadline-driven
  • Customer service, retail operations, and merchandising functions are managed and strengthened by a skilled procedure professional.
  • Retail sales and customer service expert with numerous awards.

Accomplishments

  • Led store refurbishment project, improving customer traffic flow which resulted in an 17% increase in average transaction value.
  • Implemented customer service improvement strategies that increased satisfaction ratings by 82% within the past year.
  • Resolved product issue through consumer testing.
  • Spearheaded customer retention initiatives, improving the loyalty program’s engagement by 41% year-over-year.
  • Designed and implemented employee training programs focused on operational excellence and customer service, leading to a 50% performance improvement among staff.
  • Led a sales team of 12 associates, driving a 50% increase in total store revenue after restructuring team roles and responsibilities.
  • Worked collaboratively with department managers to implement a supply chain improvement initiative, reducing overall stock replenishment time by 84%.
  • Reduced inventory shrinkage by 75% through enhanced in-store surveillance and employee training on loss prevention from 2020-2017.
  • Utilized QuickBooks to analyze customer behavior, adjusting product placement and increasing sales conversions by 41%.
  • Coordinated with suppliers and distribution teams to ensure timely product deliveries, leading to a reduction in delivery errors by 44%.

Affiliations

  • Advanced Store Leadership Development Program Graduate
  • Customer Experience Professionals Association (CXPA) Certified
  • Toastmasters
  • Retail Industry Leaders Association initiative - Member
  • National Association for Retail Marketing Services (NARMS) Member
  • Certified Purchasing Professional (CPP) in Retail
  • Rotary International
  • Retail Risk Management Institute Certificate Holder
  • Society of Human Resource Management
  • Professional Retail Store Maintenance Association (PRSM) Affiliate

Certifications

  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Retail Supply Chain Risk Management Certification - Cedar Works
  • Certified Sales Leadership Professional (CSLP)
  • Certified Retail Operations Manager (CROM)
  • E-Commerce Leadership Certification - Northwind
  • Certified Professional in Inventory Management (CPIM)
  • Digital Marketing and Sales Growth Specialist - initiative
  • Certified Customer Service Manager (CCSM)
  • Certified Business Analysis Professional (CBAP)

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