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Skills

  • Therapeutic activity planning
  • Client De-escalation Techniques
  • Multi-line phone proficiency
  • 13 WPM typing speed
  • Client intake management
  • Case management
  • Relationship development
  • MS Office
  • Project organization
  • Communications

Work Experiences

  • Communicated daily with clients.
  • Was responsible for a variety of administrative, financial, and service-related tasks, including data analysis and project management.
  • Collaborated with mental health professionals.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Compiled and analyzed outcome measurements from client sessions, supporting the development of evidence-based practice strategies.
  • Analyzed outcome measurements.
  • Assisted in preparing grant proposals for additional program funding, securing $5 in new resources over 6 months.
  • Boosted report accuracy by 31%.
  • Configured and tracked appointment data using Adobe Creative Suite.
  • Assisted in resource mapping for clients.

Summaries

  • Assisted in the development of client care plans.
  • Adept at assisting counselors in developing group activities.
  • Counselor Aide is a talented Counselor Aide who goes above and beyond basic administrative tasks by juggling multiple projects at the same time.
  • Achieved a 22% improvement in reporting accuracy.
  • Adept at enhancing compliance with state regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at organizing case files for 18 clients.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Adaptable and detail-focused Counselor Aide.
  • Using Lean competencies and 7 years of excellence in procedure settings.

Accomplishments

  • Participated in outreach programs aimed at supporting underserved communities, raising community awareness by 24%.
  • Supported mental health advocacy campaigns targeted to category, contributing to a 31% increase in community involvement.
  • Resolved product issue through consumer testing.
  • Delivered real-time progress reports during group counseling sessions, streamlining communication between counselors and administrative staff.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized SAP to track client progress more efficiently, reducing manual report preparation time by 37%.
  • Documented and resolved initiative which led to metric.
  • Facilitated one-on-one client interactions, ensuring confidentiality and providing immediate support for personal issues.
  • Accurately maintained confidential client files and case documentation, improving data retrieval times by 84%.
  • Provided emotional support to clients during high-stress periods, contributing to a 46% decrease in client anxiety reports.

Affiliations

  • International Council of Nurses
  • National Rehabilitation Association (NRA)
  • American Marketing Association
  • Local Department of Health or Behavioral Services Affiliation
  • National Board for Certified Counselors (NBCC)
  • American Mental Health Counselors Association (AMHCA)
  • American Medical Informatics Association
  • National Action Alliance for Suicide Prevention
  • State Certification Board for Addiction Professionals (e.g., Arizona IC&RC Affiliate)
  • Community Health Workers Network of Phoenix

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • National Certified Counselor (NCC)
  • Certified Anger Management Specialist (CAMS) - Cedar Works
  • Certified Recovery Support Specialist (CRSS)
  • Basic Life Support (BLS) - American Heart Association
  • Certified Rehabilitation Counselor (CRC)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • First Aid, CPR, AED Certification – American Red Cross
  • Fundamentals Training in Motivational Interviewing Vantage

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