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Skills

  • Client support via phone or in-person
  • Regulatory compliance
  • Conflict resolution
  • Team building
  • Client progress assessment
  • Project Planning
  • Basic understanding of mental health regulations
  • Process improvement
  • Resource coordination
  • Sorting and labeling

Work Experiences

  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Collaborated with mental health professionals to create personalized care plans for clients, contributing to a 47% improvement in patient retention.
  • Connected clients to community organizations.
  • Was in charge of data tracking, documentation, client correspondence, and office operations.
  • Compiled and analyzed outcome measurements from client sessions, supporting the development of evidence-based practice strategies.
  • Created time sheets for 13 executives and employees in one year.
  • Conducted client case conferences.
  • By reducing downtime and streamlining quality control procedures, I was able to increase profitability and productivity.
  • Planned, scheduled, and organized business and social events, as well as meeting and travel calendars.
  • Addressed urgent client needs.

Summaries

  • Strong work ethic and ability to boost company morale.
  • Boosted participation in counseling programs by 76%.
  • Adaptable and detail-focused Counselor Aide skilled in delivering crucial crisis intervention support and de-escalation techniques. Played a key role in improving client engagement in therapeutic sessions, enhancing well-being outcomes by 58%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Using Lean competencies and 7 years of excellence in procedure settings.
  • Detail-oriented office support specialist with demonstrated expertise in performance reporting.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • HubSpot and Workday are two of my strongest skills.

Accomplishments

  • Coordinated referrals for clients needing specialized services, leading to a 72% improvement in timely service access.
  • Provided logistical support during workshops and therapy sessions, ensuring resources were available and increasing event efficiency by 24%.
  • Contributed to a system-focused outreach strategy, increasing new client enrollment by 50%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with counselors to evaluate intervention strategies, aligning programs to client needs and increasing treatment efficacy by 28%.
  • Facilitated one-on-one client interactions, ensuring confidentiality and providing immediate support for personal issues.
  • Helped assess the readiness of clients for advanced counseling interventions, improving client placement accuracy by 51%.
  • Supported mental health advocacy campaigns targeted to category, contributing to a 31% increase in community involvement.
  • Utilized SAP to track client progress more efficiently, reducing manual report preparation time by 37%.
  • Collaborated with team of 16 in the development of category.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Marketing Association
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • American Psychological Association (APA)
  • International Council of Nurses
  • Community Health Workers Network of Phoenix
  • National Association for Alcoholism and Drug Abuse Counselors (NAADAC)
  • Toastmasters
  • Local Department of Health or Behavioral Services Affiliation

Certifications

  • Mental Health First Aid Certification
  • ServSafe
  • Licensed Chemical Dependency Counselor (LCDC) - Washington
  • HIPAA Privacy Training Certificate
  • Certified Case Manager for Addiction Treatment (CCMAT)
  • Nonviolent Crisis Intervention Certification (CPI)
  • Project Management Professional (PMP)
  • Certified Case Manager (CCM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Anger Management Specialist (CAMS) - Cedar Works

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