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Skills

  • Proactive customer follow-up
  • Financial package personalization
  • Mentoring and training junior advisors
  • Luxury brand ambassador
  • System equipment
  • High-end market segmentation and targeting
  • Project organization
  • Product presentation skills (e.g., iDrive, ConnectedDrive)
  • Team management
  • Supervision

Work Experiences

  • Increased the team's revenue by over $10 in sales.
  • Collaborated with service department to ensure smooth handovers for post-sales service needs, enhancing trust and reducing post-sales issues by 24%.
  • Collaborated with financing institutions.
  • Achieved results within the past year.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Achieved during a 6 months period.
  • Analyzed market trends and consumer buying behavior to recommend pricing strategies, leading to a 63% increase in profitability.
  • Helped customers by answering their questions and completing their requests.

Summaries

  • Certified BMW Client Advisor specializing in luxury automotive sales. Consistently achieved top-tier customer satisfaction by leveraging expert BMW product knowledge and tailoring experiences to client needs.
  • Awarded Excellence Award in 2020.
  • Awarded Outstanding Service Award for customer engagement in 2021.
  • Certified BMW Client Advisor is a multi-talented Certified BMW Client Advisor who is consistently rewarded for planning and operational improvements.
  • Achieved a 6% close rate among first-time buyers.
  • Extensive inventory management and shipment processing experience.
  • Assembled tailored purchasing solutions.
  • Achieved a 40% reduction in post-sales issues.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.

Accomplishments

  • Led dealership’s first-ever virtual sales tour, increasing digital engagement and driving e-leads by 66% over several months.
  • Collaborated with finance and insurance department to streamline sales processes, cutting vehicle delivery times by 17 hours.
  • Designed tailored promotional events, helping to create a 45% higher client conversion rate by appealing to specific demographics.
  • Established strategic partnerships with 3 local banks, accelerating loan approval rates and improving overall client financing experience by 33%.
  • Continued education on BMW's evolving product line and technological advancements to stay ahead of industry trends, resulting in a 55% increase in upselling opportunities.
  • Designed tailored solutions for luxury vehicle clients, leading to a 72% uplift in closed sales and retention of repeat buyers.
  • Collaborated with marketing and sales teams to develop targeted dealership promotional strategies, increasing dealership sales by 18%.
  • Achieved OSHA in BMW product knowledge, enhancing capability to respond to customer queries and increasing user satisfaction scores.
  • Partnered with luxury concierge services to enhance customer experience, resulting in increased repeat business by 73% over the past year.
  • Utilized high-level negotiation skills to close deals with a 72% success rate, securing contracts that exceeded dealership revenue forecasts.

Affiliations

  • Electric Vehicle (EV) Sales and Finance Network
  • Association for Supply Chain Management (APICS)
  • Council for Luxury Automotive Dealership Excellence
  • Certified Financial Professional (CFP) Program
  • Master Certified BMW Technician Program
  • Jaycees
  • National Association of Minority Auto Dealers (NAMAD)
  • BMW Performance Driving School (Instructor Track)
  • Luxury Vehicle Sales Professionals Network
  • Bavarian Motor Works (BMW) Certified Electric Vehicle Specialist

Certifications

  • International Luxury Sales Training ServiceNow
  • Advanced Customer Experience Specialist initiative
  • First Aid/CPR Certified
  • Salesforce
  • Certified Auto Finance Manager (CAF) Illinois
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP)
  • Automotive Customer Service Certification procedure
  • Automotive Retail Excellence Certification - BMW 2023
  • Google Certified Professional Cloud Architect

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