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Skills

  • Financing and leasing alternatives consultation
  • Organization
  • Lead conversion strategies
  • Competitor vehicle knowledge
  • Business operations
  • Automotive awards and recognition
  • Client engagement strategies
  • Microsoft applications proficiency
  • Client feedback collection and response
  • Financial package personalization

Work Experiences

  • Communicated quality guarantees to clients.
  • Achieved 38% above quarterly sales targets.
  • Boosted rookie client advisors’ sales performance by 52%.
  • Achieved monthly sales targets for 5 consecutive months by maintaining excellent customer relations and expertly navigating the sales negotiation process.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.
  • Achieved Outstanding Service Award for highest customer engagement in 2023, by consistently following up with clients post-sale for feedback and service.
  • Achieved highest customer satisfaction scores.
  • Educated customers about promotions to increase sales.
  • Talked to customers about Salesforce, outlined restrictions, and educated them on policies.
  • Achieved 4 vehicle sales in 13 months.

Summaries

  • Achieved a 40% reduction in post-sales issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Celebrated for excellence in client relations.
  • Sells category and standard products while keeping up with changing industry trends and customer preferences.
  • BMW Client Advisor with a focus on upselling.
  • Professional in retail sales with experience in product placement and merchandising.
  • Accomplished Certified BMW Client Advisor.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adaptable BMW Client Advisor with proven success in both individual sales and team collaboration. Frequently contributed to process optimization, increasing transaction speed by 49% over several months.
  • Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic.

Accomplishments

  • Reduced refund requests by 83% through adept conflict resolution and providing customized product and service solutions to clients.
  • Trained and mentored new client advisors, increasing team sales performance by 67% over 18 months through hands-on coaching and knowledge-sharing initiatives.
  • Integrated advanced BMW vehicle technologies into client onboarding sessions, enhancing user satisfaction and decreasing feature-related support needs by 72%.
  • Implemented new customer relationship management process that reduced follow-up time by 50% while significantly boosting client retention.
  • Resolved product issue through consumer testing.
  • Partnered with luxury concierge services to enhance customer experience, resulting in increased repeat business by 73% over the past year.
  • Led dealership’s first-ever virtual sales tour, increasing digital engagement and driving e-leads by 66% over several months.
  • Facilitated seamless collaboration between sales, finance, and service departments, resulting in faster transaction processes and a smoother customer experience.
  • Expanded BMW product and competitor vehicle knowledge database to support client decision-making processes, leading to a 21% increase in conversion rates.
  • Leveraged competitor vehicle insights to assist in client decision-making, improving sales conversion rate by 23%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Finance & Insurance Professionals (AFIP)
  • Luxury Vehicle Sales Professionals Network
  • Automotive Digital Marketing Association (ADMA)
  • Bavarian Motor Works (BMW) Certified Electric Vehicle Specialist
  • American Marketing Association
  • Certified Luxury Auto Consultants
  • Professional Association of Customer Engagement
  • Master Certified BMW Technician Program
  • Society of Automotive Engineers (SAE)

Certifications

  • Certified Public Accountant (CPA)
  • Master Certified Sales Consultant - BMW Academy 2020
  • National Automobile Dealers Association (NADA) Sales Certification
  • Salesforce
  • Prospective Leadership Development Program standard
  • Automotive Dealership Management Certification metric
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Lease and Financing Consultant procedure
  • CompTIA A+ Technician

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