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Skills

  • Culturally sensitive service provider
  • Team leadership and supervision
  • Client service
  • In-Home Services
  • Food Services Solutions DayCap proficiency
  • Store improvement skills
  • Patient care services coordination
  • Family planning services education
  • IP Services
  • Service vehicle maintenance

Work Experiences

  • Processed credit and debit card payments and provided accurate change for cash transactions.
  • Was in charge of customer service, which included dealing with complaints, stock management, and answering customer questions.
  • Was in charge of supervising associates who were in charge of stocking shelves, rotating stock, and receiving deliveries.
  • Advanced to keyholder and assistant manager-in-charge in the absence of the manager.
  • Met or exceeded monthly sales goals by up to 18% as team leader.
  • Reduced customer issues by 17% with the introduction of surveys and questionnaires.
  • Honed my product knowledge to the point where I was the go-to person for major sales and vendor negotiations.
  • Created 6 months employee appreciation outings to reinforce the company's employee-centric environment.
  • Maintained high levels of organization in the store by directing customers and replenishing merchandise.
  • Trained 6 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 18% increase in customer satisfaction.

Summaries

  • Professional sales manager with 3 years of experience in a variety of fields.
  • Working with coworkers, sales associates, and upper management is a breeze.
  • Multi-line phone systems, guest receiving protocols, and office software applications are all areas in which I excel.
  • As a management leader and a meticulous number cruncher focused on overall operational performance, she is equally skilled.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Supervisor with 6 years of experience leading talented salespeople who is results-oriented.
  • Assistant Store Manager Service is an accomplished Assistant Store Manager Service who excels at fostering a culture of collaboration and performance excellence in order to provide exceptional customer experiences and promote brand loyalty.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Client-facing professional with a positive attitude and expertise in data analysis and project management.
  • Assistant with proven experience in front office operations who is capable and detail-oriented.

Accomplishments

  • Introduced innovative sales techniques and cross-sell strategies, which resulted in an overall boost of 17% in weekly sales.
  • Presented key metrics and store performance updates to executive-level management, leading to new initiatives aligned with achieving corporate objectives.
  • Led store-level initiatives that resulted in a 34% increase in customer service excellence ratings in 2018, securing program.
  • Supervised daily shift operations of 3 employees, consistently maintaining a customer satisfaction level of 59%.
  • Collaborated with cross-functional teams to meet and exceed monthly revenue targets of $4 while sustaining excellent operational efficiency.
  • Managed relationships with 15 key vendors, renegotiating contracts and reducing procurement costs by 62%.
  • Revised cash-handling procedures, reducing start of day cash discrepancies by 31% and ensuring all reconciliations were timely and accurate.
  • Developed and implemented employee scheduling procedures that saved over 18 staff hours each week while maintaining full retail coverage.
  • Developed tailored training sessions focused on customer service, which resulted in a 52% improvement in Net Promoter Scores (NPS).
  • Documented and resolved system which led to metric.

Affiliations

  • Association for Supply Chain Management (ASCM) - Completed Scrum Master
  • Society for Sales and Marketing Executives - Focus on Consumer Behavior Insights
  • Association for Supply Chain Management (APICS)
  • Regional Retail Leadership Group - Participated in 16 Leadership Workshops
  • American Society of Safety Professionals
  • Association for Talent Development (ATD) - Member focused on Employee Training Development
  • Excel Users Group - Advanced Skills seminar completed in QuickBooks
  • American Management Association (AMA) - Leadership Program Graduate
  • Retail Industry Leaders Association (RILA) Professional Development Program
  • Society for Human Resource Management (SHRM) - Certified HR Manager

Certifications

  • Certified Store Manager (CSM) - National Retail Federation
  • Six Sigma Green Belt Certification - Harbor & Co. - 2016
  • Leadership and Management Certificate - category
  • Certified Customer Service Specialist (CCSS) - Brightline
  • Customer Service Experience Certification - 2017
  • Certified Retail Operations Professional (CROP) – 2015, Cedar Works
  • Certificate in Effective Team Leadership - Brightline
  • Introduction to Retail Data Analytics - Online Course 2021
  • ServSafe
  • Certificate in Retail Safety & Security Management - Brightline

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