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Skills

  • Multitasking under High Volume Conditions
  • Business Administration
  • Strategic planning
  • Data collection and analysis
  • Project organization
  • Conflict Resolution and Customer Complaint Management
  • Supervision
  • Business operations
  • Data-driven decision making
  • Customer Purchase Behavior Analysis

Work Experiences

  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Increased productivity by 16% while lowering staffing and operational costs.
  • Achieved metric.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across standard calendars and programs.
  • Achieved goals by 15 months.

Summaries

  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Retail Management Intern is a skilled Retail Management Intern who provides encouragement and feedback to help employees succeed.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Forward-thinking manager with 14 years of manufacturing project management experience.
  • Strengths in project management and client relations backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 51% improved operational planning.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Increased productivity by 24% through restructuring daily administrative tasks and streamlining order processing.
  • Managed daily store operations for Salesforce across 9 locations, resulting in a 26% improvement in operational efficiency.
  • Recruited and trained 2 new associates, improving in-store operational capacity to meet peak seasonal demands.
  • Identified underperforming product lines through sales data analysis and repositioned display layout, increasing sales by 47%.
  • Increased store membership sign-ups by 84% through targeted marketing campaigns and staff incentive programs.
  • Used metric to assess sales data and develop strategies that improved Asana sales by 37%.
  • Executed cost-saving initiatives by renegotiating supplier contracts, cutting expenses by 85% while sustaining inventory quality.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated regular team meetings and performance reviews to address workflow inefficiencies, resulting in job satisfaction rates increasing by 58%.
  • Collaborated with top-performing store associates to devise strategies that led to a 43% increase in loyalty program enrollments.

Affiliations

  • American Medical Informatics Association
  • Future Business Leaders of America (FBLA) – Retail Management Division
  • Toastmasters
  • Active participant in procedure Retail Management Internship Club
  • International Council of Nurses
  • Certified Retail Operations Professional (CROP) Training Program
  • Society of Human Resource Management
  • Conducted strategic pricing analysis as part of the Retail Strategy Lab at system
  • Retail Customer Experience Strategist with Affinity Group Austin
  • National Association for Retail Excellence (NARE) Certification

Certifications

  • Certified Retail Inventory Optimization Specialist (CRIOS)
  • Certified Customer Service Manager (CCSM) by Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Google Analytics Individual Qualification (GAIQ)
  • Certified in Supervisory Skills Training by Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Certified Retail Human Resources Manager (CRHRM) by Cedar Works
  • Certificate in Inventory Management by Ironclad Systems

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