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Skills

  • Report analysis
  • Recordkeeping
  • Customer and client relations
  • Customer relations and communications
  • Human resource laws
  • Conflict resolution
  • Time management
  • Presentation design
  • Payroll and budgeting
  • Risk assessment and mitigation

Work Experiences

  • Achieved 41% accuracy.
  • Oversaw 18 calendars in order to coordinate meetings, appointments, and events strategically.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Effectively interacted with Lead Program Assistant and Lead Program Assistant, took detailed notes, and distributed minutes to all attendees in 18 months meetings.
  • Used data analysis and cross-functional collaboration to quickly resolve framework issues, effectively reducing customer complaints by 3%.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
  • Conducted research in order to collect and record standard information.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 11-person team.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Workday expert with exceptional budget management and typing abilities.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Capable of gathering and organizing specific data as well as converting documents into the desired formats.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Lead Program Assistant is a dependable and enthusiastic Lead Program Assistant with 17 years of front desk management experience.

Accomplishments

  • Reduced project completion times on average by 38% through continuous process improvements across several departments.
  • Implemented a new CRM-driven workflow, improving client response times by 61% and increasing client satisfaction scores.
  • Analyzed financial performance monthly and made actionable recommendations, leading to a cost reduction of 41% in operational expenditures.
  • Developed a standardized procedure for program documentation that reduced errors in reporting by 21% and boosted compliance rates.
  • Documented and resolved metric which led to category.
  • Managed an internal audit of program expenses, identifying inconsistencies that led to 6% savings in operational expenses.
  • Led the deployment of category, maintaining compliance with all internal and regional policies across 10 states.
  • Created and executed strategic plans for multiple programs, meeting 32% of performance goals across all departments.
  • Contributed to a process that won industry recognition, improving organization visibility across the Miscellaneous sector.
  • Collaborated with cross-functional teams to develop and deploy risk mitigation strategies, ensuring program success despite unforeseen challenges.

Affiliations

  • Lions Club
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • Federal Employee Education & Assistance Fund (FEEA)
  • Nonprofit Leadership Alliance
  • National Association of Program Directors (NAPD)
  • International Association for Project Management (IAPM)
  • Association for Computing Machinery
  • American Public Human Services Association (APHSA)
  • Association for Talent Development (ATD)

Certifications

  • Certified in Risk and Information Systems Control (CRISC) - procedure
  • Business Process Management Professional (BPMP) – process
  • Microsoft Certified Systems Engineer (MCSE)
  • Customer Relationship Management Professional Certification – framework
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Government Compliance in Program Management Certification – Beacon Labs
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) – Microsoft
  • High Performance Team Development Certification – Northwind
  • Mental Health First Aid Certification (MHFA) – program

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